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Sears Reviews & Complaints
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REVIEWS & COMPLAINTS3,406on USAComplaints · none in last 3 yrs · latest 2015
WEBSITEsears.com
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 3,406 historical complaints about Sears, published between 1999 and 2015. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Refused Replacement for New Battery After Repeated Visits, Wants $129.99 Refund
- Called About $300 Store Card Never Applied For, Disputes Identity Misuse
- Furnace Installed in December, Air Conditioner Failed Since, Repair Visit Delayed
- Expedited Shipping Fee Not Refunded After Vacation Item Shipped Days Late
- Central Air Conditioner Leaks After Three Repair Attempts, Customer Must Pay Now
- Six No-Shows Over Two Days for Hot Water Heater Repair Appointments
- Air Duct Cleaning Upsell on UV Light, Post-Dated Check Cashed Early
- Technician Blamed Sump Pump Not Washer, Customer Asks Service Agreement Refund
- Third Cancelled Appointment, No Supervisor Callback, Truck Arrived Unannounced
- Refrigerator Diagnostic Fee Grew to $293.99 After Technician Did Repair Unasked
- Price Match Policy Excludes Cheaper Listing From Another Store in Same Chain
- Online Sale Price Not Honored After Two Chats and Four Emails
- Water Heater Rebate Denied After Salesperson Cited It When Selling Warranty
- Air Conditioning Repair Delayed Weeks During 100-Degree Heat, Appointments Missed
- Different Fan Motor Installed Than Billed, Overcharged $138.02 on Air Conditioner
- Dishwasher Repair Appointments Repeatedly Cancelled, Replacement Delivery Also Rescheduled
- Technician Called From the Doorstep, Washer Repair Not Rescheduled Same Day
- Impact Window Contract Cancelled, Deposit of Nearly $9,000 Refund Delayed
- Charged $128.40 for Refrigerator Visit With No Repair, Plus Other Repair Fees
- Fifth Refrigerator Repair Visit, Technician Conrad Praised, Food Lost