How this site works
How We Research Company Profiles
Every claim on a company page is labeled by how we know it. Here's exactly what each label means — and what it doesn't.
Five kinds of information, never blended
Company profile pages (at /company/{slug}/) combine five distinct kinds of information, always kept visually and structurally separate:
Facts USAComplaints itself confirmed against a cited source, with a verification date.
Court filings and government records. We always state whether a record is an allegation, a filing, a dismissal, a settlement, or a judgment — these are not the same thing, and we never present an unproven allegation as an established fact.
An individual complaint's own claims, always attributed to that specific complaint, never restated as fact.
Data from BBB, CFPB, or similar third-party platforms, always labeled with its source and the date it was checked, never merged into USAComplaints' own complaint count.
USAComplaints' own synthesis (for example, a "legitimacy" overview), explicitly labeled as such.
What "0 complaints" means
A company profile can exist, and be indexed, even with zero complaints submitted to USAComplaints. In that case we say exactly that — "Complaints submitted to USAComplaints: 0" — never that no complaints exist anywhere, since we cannot know that.
No star ratings
USAComplaints does not publish a synthesized 1–5 star rating or a computed "trust score" for any company. We show real counts (how many complaints, how many resolved) and, separately, whatever independent sources report — never blended into one number.
Corrections and company responses
If a company's information changes or a specific fact is disputed, that is disclosed on the profile itself, not silently edited away. Anyone can flag an error with the "Report incorrect information" link on any company page.
A company that is the subject of a profile can send a correction or a formal response to [email protected]. We acknowledge within two business days and reply with a reasoned decision. Where the company disputes a statement, the profile shows a notice and the company's response is published as sent, with only personal data removed. Corrections supported by a cited source are applied and dated. Consumer complaints are their authors' own accounts: we do not rewrite them at a company's request, but we remove them for the content-neutral reasons set out in our rules.