I set an appointment to have my washer repaired on 12/18. The website states that the technician will call before arriving. The technician called when they were at my door. I didn't hear him and received a call from the dispatcher stating he was at the door. When I went to the door no tech. I called the number that was given and was told they would have him return and if I didn't hear from them to call back in 20 minutes. 45 minutes later I called and then was told that nothing could be done today, they were out of the area. Speaking to a supervisor and after getting upset, then they could do something. Why then? I also spoke to customer service that said that nothing could be done and the statement on the website was incorrect. Again, why is that stated? I did not reschedule. I will look elsewhere to get my washer repaired. And there will be no future shopping at Sears.
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