Independent profile — not affiliated with Geek Squad
Geek Squad Reviews & Complaints
← Back to the full Geek Squad profile
REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Insurance Plan Linked to Another Customer in San Antonio
- Recovery Discs Did Not Work After Hard Drive Replacement
- Mouse Keeps Leaving Text Window on Windows 7 Desktop
- Paid $116 for Fan Replacement That Ran Slower
- Office Support Plan Bought by Phone but Billing Department Never Reached
- Desktop Returned From Repair With One Drive Missing and OS Key Lost
- Paid Over $600 for Three Computers and Promised Cards Never Ordered
- LG TV Repair Dragged On Seven Months Before Sending It to LG
- Dryer Repair Repeated Within Two Days and 10 Day Waits for Technician
- Store Technicians Cannot Fix Anything and Charge $100 for Data Backup
- Black Tie iPhone Repair Gave Cheap Loaner and Two Weeks of Silence
- Charged $149.99 to Fix Virus That Was Only a Protection Setting
- Dryer Repair Delayed Repeatedly as Replacement Part Was Lost
- Replacement Power Supply Too Weak for Gaming PC, Then Hard Drive Failed
- Support Call Failed to Fix PowerPoint File Association Problem
- Railroaded and Charged $400 by the Time It Was Done
- Service Plan Only Sends Technician to Home to Charge Customer
- Computer Wiped During Startup Repair Without Calling Customer First
- Paid $400 for Cleanup and Windows 7 Install, Then Hard Drive Died
- Business Backup Drive Erased During Repair and Compensation Never Offered