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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Expedite Fee Demanded After Paying for Repair Coverage
- Motherboard Repair Damaged Screen, Then Hard Drive Replaced and Data Lost
- Technician Kept My Hard Drive After Promising to Leave It
- Long Waits for Drop-Off and Pickup, Escorted Out by Manager
- Non-Working Recovery Discs After Hard Drive Failure
- Lost my hard drive files
- Lost Data and Photos After Windows 7 Upgrade
- 55 Minute Wait and Unprofessional Staff for Printer Service
- Washer and Dryer Repair Rescheduled Repeatedly, Quote Changed at Visit
- Repeated Missed TV Repair Visits and Confusing Account Info
- Repeated Misinformation on TV Repair and Exchange
- Appointment No-Show, Rescheduled Visit Also Missed
- Helpful Staff Restored Virus-Infected New Toshiba Laptop
- Hard Drive Upgrade Delayed Repeatedly, Repair Taken Elsewhere
- Installation Charges Far Above Online Prices for Same Equipment
- Took advantage of senior citizens
- Unexplained $19.99 Monthly Charges After Online Repair
- Insured TV Never Repaired After Three No-Show Appointments
- Multiple Charges for Blue Screen Repair, Homepage Changed Afterward
- Data Recovery Missed Music, Videos and Half the Photos