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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- MacBook Screen Replacement Left Case Damage and Lines on Display
- Long Wait at Service Desk Then Told Printer Not Worth Repairing
- Warranty Excluded Data Recovery and $2,600 Quote After $149 Diagnostic
- Pushed Into $300 Diagnostic and $99 Backup Then Data Declared Lost
- Three No-Show Appointments for TV Insurance Repair Since October
- Quoted $99 Power Supply Plus $50 Install After $75 Diagnosis
- Charged $129.99 for Five Minute Home Visit and No Repair
- Laptop Failed Within Months and $716 Water Damage Repair Quoted
- Service Contract Required Repeated Days Off Work for Wrong Part
- LCD TV Warranty Appointments Missed After Paying Over $160
- Diagnosed Failing Motherboard but Real Problem Was Cheap Video Card
- LG DVD Recorder Replaced by Store After Warranty Labor Dispute
- Paid $100 for Data Transfer That Left Files and Passwords Missing
- Two Computers Returned Still Not Working After Two Weeks and $200
- Computer Sat on a Shelf for a Week Waiting for a Technician
- Long Repair Delays and Employees Say They Are Told to Prolong Repairs
- Washer Repair Dragged On a Month With Parts Still Missing
- Refund Refused After $199 Remote and $299 In-Home Charges
- MacBook Pro Repair Sent Away for 15 Days Because Store Lacked Tools
- Repeated Diagnostic Charges for Repairs That Were Never Completed