My hard disc for my Mac crashed unexpectedly, and I was frantic because ALL my pictures were saved on it. I wasnt as worried about my music and video files (although they were gone too) as I was my pictures. There were photos from my wedding and honeymoon, my newborn son and many many others. I was worried they were gone forever, due to my stupidity of not having backed the files up. I took the computer into the local Geek Squad store with a heavy heart, hoping they could salvage my files.
I was relieved to learn that they COULD get everything back. It was such a weight off my shoulders, then they dropped the bomb on my bank account — nearly $400."Memories are priceless" I told myself over and over the next three days while I was waiting to get my computer (and files) back. When they called to tell me the computer was ready to be picked up I was excited that the problem was behind me. I forked out the money and went home thinking I was home free. I got home and started going through everything (with my newfound appreciation for every single file) only to find my music and videos and half of my pictures were still MIA. I'd paid for a full data recovery, although I stressed the importance of the photos to the technician, I wanted it all back! I was concerned as to why these files were missing! I called the Geek Squad and didnt get much of an answer or apology from the staff.
Fine, I figured. They were so apathetic I was disgusted. I got online and found a company called Secure Remote Support and contacted them, they told me that getting those files back for me was no problem and that they'd back everything up for me for 79 DOLLARS. Thats measly pocket change compared to what I just forked over to the Geek Squad store. I let secureremotesupport.com perform the service on the computer, and was pleased to find everything was done properly. I had gotten all of my music, pictures and family videos back. I had great service from the friendly techs and I was assured my satisfaction was #1 to them. They really are top notch and will be getting all my future computer repair business!
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