My complaint is about my dryer repair. When I called in about my dryer not working properly they checked in their records I had the same problem with my dryer a year ago so they went ahead and ordered the parts that were use on the repair for last year so that with the tech comes they will have parts ready in case that was the same problem I was having. So the parts were ordered and I had to wait a week to make sure the parts were in so they made my appt for a week later on March 5th.
That day came and so did the tech and by checking my dryer it seemed that I had a lot of normal wear and tear from the age of my dryer so instead of using the parts they had they were going to change out the whole drum of my dryer meaning they would have to order my part and they would be back a week later on March 11th to install it. I was off that day again to get a phone call letting me know that my part was received by some other tech at the UPS dept but that tech called in sick that friday. So my tech informed me he couldn't come to repair my dryer since some other tech picked up the part and didn't come to work that day. Well he scheduled me for March 15th.
March 15th came by and that morning the tech informed me he was still trying to locate my part for me. And he would call me later. I got a call later saying that the part can't be found and it would have to be reordered and my repair on my dryer cancelled till March 22nd. I asked why couldn't they find out what tech picked it up since I would think when retrieving a part you would sign for it. They couldn't answer that and said they were sorry and I would just have to wait and start all over again by them reordering it and coming back on March 22nd.
I called the office asking them questions and I was told they had no more info than what I got from the tech so what is a consumer to do if you can't get any help from the customer dept either. Meanwhile my warranty expires this year in a couple of months. I ask them if I will get a reminder or a phone call in which they said neither. I asked why they said they have to many customers to keep track of that. All I know is my next big purchase of an appliance or such I will deal with another company. For example Sears in the past I used them and they came out for a yearly check up to check your product to see if something going wrong before it happens so that this type of situation doesn't happen. And other thing they take time to notify you if your warranty is up to renew it if you like or not. I guess Geeksquad doesn't care much about their customers.
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