I purchased my HTC Evo back in March along with the Black Tie insurance program. I have been paying it the past six months and finally I need a new phone, I go into the store and they tell me my insurance plan has been linked to another man in San Antonio, TX who has been using my insurance that I have been paying for. They tell me they don't know how or why it happened and just kept giving me the run around. I have spoken to corporate, general managers, district managers and still to this day NO ONE has been able to help me.
I have been to four different Best Buys SEVEN different times. Corporate tells me they don't handle complaints or reimbursements. Everyone is just giving me the run around and I am done and looking here for some help! Pleaseeeee
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