Complaint / Review
Geek Squad
Support Call Failed to Fix PowerPoint File Association Problem

Today I called Geek Squad for the first time, to see if it was worth renewing..

I was very disappointed.

I described a simple problem relating to file associations. Powerpoint was not associated with. Ppt. And clicking on a powerpoint file did not open powerpoint.

First she directed me to control panel and told me to click on add/remove programs.
There is no add remove programs in windows 7. So I found it my self.
She had me uninstall an older version of powerpoint... Useless waste of time.

I told her I thought the problem could be solved by going to "default programs" and using "associate files."
She told me that Geek Squad couldn't help with individual programs.

I asked her if I could speak to a supervisor. She said there was none available.
I asked if one would call me back and gave her my phone number.

She said they would when they got out of a meeting... I guess they never got out of a meeting.

Geek Squad is the biggest waste of money in the world. I went to Google and found the answer to the problem myself. I am definitely not renewing.