On April 2, I took 3 computers into the Geek Squad at Metairie (New Orleans) La for repair. Two were Dells - one was a Gateway Laptop. All computers had a Spyware Virus and a Trojan Virus. Geek
Squad was running a program to repair 3 computers - I told them the problem - asked them to upgrade the computers to Window 7 (which I purchased from them) and to put on a Security Program (which I purchased from them at that time). I did not argue with them about how much they wanted to charge - I paid them over $600.00 at that time - the two Dells were to be ready the next day - the laptop was being sent off due to a faulty key on the keyboard. I told them I was illiterate when it came to the computers and that I needed their guidance. No argument from me on the price. The next day when I picked up the computers they told me they had a problem with them and they were going to require ordering extra cards to make the WIndows 7 work - at a cost of $44.25 each - I told them to go ahead and order them but they would need to make a house call to install them after 3 weeks because I was leaving the next day on a trip for 3 weeks. They said I had to order the cards - after some argument they agreed to order the cards which they have never done because they do not exist. I took the computers home - waited 4 weeks to get a technican to come and fix them - never happened.
The laptop came back with only the keyboard repaired - and I had to wait two more days for them to take the virus off it - they were to busy to move quickly. Finally, I took it back without allowing them to install the Windows 7 and Security Program. Since that time, I have been in contact with the two store managers - Shanon Menard and Chris Burmaster - trying to resolve these issues. They will not return my phone calls or send a technican to resolve the problem.
I am in the process of reversing the credit card charges - and asking for damages since I cannot work without these computers. It is my advice to you - never use the geek squad - they are worthless and customer service stinks. Do not buy from BEST BUY - they do not care what Geek Squad does to their customers.
Marsha Bruton
New Orleans, Louisiana
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