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Geek Squad Reviews, Complaints & Contacts

Geek Squad is Best Buy's tech support, installation and repair brand and the name on its Geek Squad Protection plans. Started in Minneapolis in 1994 and bought by Best Buy in 2002, it operates through Best Buy Stores, L.P.; since December 8, 2025 the plans' obligor and administrator is Assurant. The FTC warns that many emails and texts about Geek Squad renewal charges come from impostors, not from Best Buy.

REVIEWS & COMPLAINTS257on USAComplaints · none in 2023-2026 · latest 2013
PHONE(888) 237-8289Geek Squad and Best Buy support, 1-888-BEST-BUY
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Call (888) 237-8289 Official website ↗
VERIFIED

Contacts & Login

PhoneAddress

Customer service & general contact

Cancel, billing & returns

Show all 9 contacts

Official website

Report abuse or suspicious activity

Settlements & legal notices

VERIFIED

Locations

  • Headquarters7601 Penn Avenue South, Richfield, MN 55423
  • Mailing addressGSP Plans, ATTN: Cancellations, P.O. Box 9312, Minneapolis, MN 55440-9312
EDITORIAL

Company Information

BBB and Trustpilot figures

Legal name
Best Buy Stores, L.P.
Founded
1994
Business type
Best Buy's technology support, installation and repair service and protection-plan brand (Best Buy Co., Inc., NYSE: BBY)
Website
geeksquad.comSource: geeksquad.com, checked
Headquarters
Richfield, MNSource: Best Buy Co., Inc. Form 10-K for fiscal 2026, principal executive offices, checked

Geek Squad is the in-house tech support and repair brand of Best Buy Co., Inc., a company listed on the New York Stock Exchange, and its plan terms name Best Buy Stores, L.P. as the company behind both names. Since December 8, 2025 the obligor and administrator of Geek Squad Protection plans is Assurant, and the plans are backed by an insurance policy from American Bankers Insurance Company of Florida. The BBB profile for Best Buy Stores, LP gives Best Buy an A+ rating and shows it as BBB Accredited. The same profile lists 12,775 complaints in the last 3 years and a 1.08 out of 5 average from 1,775 customer reviews.

The reports on this site, mostly from 2006 to 2013, describe repair delays, data loss, disputed charges and plan-coverage disputes; they are unverified. The customer cases described ended this way: the only ruling on whether the plan is a warranty was vacated for lack of jurisdiction, and the Illinois refiling was barred by the state's single-refiling rule. The California installation case was sent to individual arbitration, whose result is not public. The Alabama data case settled on terms that are not public, after the court rejected the contract claim but let the negligence claim go forward.

People pretending to be Geek Squad are a separate risk: the FTC says Geek Squad was the most-reported impersonated company in 2023. A real Geek Squad plan shows up in your Best Buy account under Plans & Subscriptions at bestbuy.com/services/planlist. An unexpected email or text about a renewal charge that tells you to call a number quickly is the kind of message the FTC warns about. The FTC says not to use the number in it.

EXTERNAL SOURCE

Independent Sources

BBB
1,775 reviews · 12,775 complaints · BBB business grade A+ · average customer rating 1.08 / 5
Figures checked
Trustpilot
563 reviews · TrustScore 1.8 / 5
Figures checked
CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

257 complaints linked to the Geek Squad profile are published on this site (2006-2013). None are from 2023-2026.

Show 15 more complaints on this page
EDITORIAL

Geek Squad complaints: reports on this site, BBB and Trustpilot

Reports on this site. The reports are dated 2006-2013. None are from 2023-2026. Most of them were posted between 2006 and 2013, so they describe plan terms and service practices of that time rather than today's documents. They are accounts written by the people who submitted them and have not been verified; any reply from the company is not shown. Other posts that name Best Buy as the company but mention Geek Squad in the title are linked as related reports.

What the reports describe. The problems that come up most often are repairs that took months or were never completed; diagnostic fees and other charges customers disputed, and refunds they asked for. Other problems are missed appointments and hard-to-reach customer service; in-home TV, appliance and installation visits; data lost or devices wiped during repair; disputes over extended-warranty, service-plan and the older Black Tie protection coverage; and virus and malware removal.

BBB. The BBB profile for Best Buy Stores, LP - US Headquarters in Minneapolis shows a BBB rating of A+ and the status BBB Accredited, with 12,775 complaints filed in the last 3 years, 3,986 of them in the last 12 months. Its 1,775 customer reviews average 1.08 out of 5 stars. BBB does not verify the allegations in each complaint.

Trustpilot. The Trustpilot page for www.geeksquad.com shows a TrustScore of 1.8 out of 5 from 563 reviews; the profile has been claimed by the company. Trustpilot does not fact-check reviews.

Impersonation reports at the FTC. In its April 2024 data spotlight on impersonation, the FTC said more people reported impersonation of Geek Squad in 2023 than of any other company, and that such reports rose more than 100-fold from 2020 to 2023. A complaint about a Geek Squad renewal charge you never agreed to may therefore involve an impostor rather than Best Buy; check your actual Best Buy account before paying or disputing anything.

Where to escalate a real Geek Squad dispute. Start with Best Buy at 1-888-BEST-BUY, (888) 237-8289 or, for a protection plan, 1-800-GEEKSQUAD, (800) 433-5778, and keep your receipt, plan document and every repair ticket. If a plan claim or refund is still unpaid after 60 days, Section 16 of the plan terms lets you claim directly with the insurer, American Bankers Insurance Company of Florida. For a charge you did not authorize, dispute it with your card issuer; under the Fair Credit Billing Act your written dispute of a credit card billing error must reach the issuer within 60 days after it sent the first statement showing the charge.

You can also complain to the BBB, to your state attorney general, and to the FTC at ReportFraud.ftc.gov. Service contracts are regulated by the states, and the plan terms name the regulator for some of them. For example, the Texas Department of Licensing and Regulation for Texas buyers, the Arizona Department of Insurance and Financial Institutions for Arizona residents, and the California Department of Consumer Affairs complaint process for California residents. The Arizona and California paragraphs state that the plan's arbitration clause does not stop you from using those complaint routes.

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EDITORIAL

Geek Squad cancellation, refunds, repair disputes and fake renewal messages: what Best Buy's own terms say

Most Geek Squad problems fall into four groups: cancelling a plan or membership and getting money back, a repair or claim that drags on, data lost during service, and emails or texts about renewal charges that do not come from Best Buy. The steps come from Best Buy's current plan documents and the FTC.

Contact and repair routes. Most Geek Squad matters go through Best Buy: geeksquad.com opens Best Buy's services page. The page offers a chat with a Geek Squad agent, the number 1-888-BEST-BUY, (888) 237-8289, a link to schedule a service or repair at bestbuy.com/service-triage/home, and repair tracking at bestbuy.com/services/repairtracker. For a Geek Squad Protection plan, the plan terms give 1-800-GEEKSQUAD, (800) 433-5778 for service, claims, plan transfers and cancellation; Section 8 says service is also available in any U.S. Best Buy store and at BestBuy.com/geeksquad.

How to cancel a Geek Squad Protection plan. Section 12.2.2 of the current Geek Squad Protection Plan Terms and Conditions (form GSQP0001S-0525) says: “There are no fees to cancel this Plan.” You may cancel “at any time, for any reason” on the Plans & Subscriptions page while logged in to your account at BestBuy.com/services/planlist. You may also cancel in person at any Best Buy store, by calling 1-800-GEEKSQUAD, (800) 433-5778, or by mailing the request, with the plan document and all original receipts, to GSP Plans, ATTN: Cancellations, P.O. Box 9312, Minneapolis, MN 55440-9312. The refund depends on timing and plan type:

  • Within 30 days of purchase: “a full refund of the price you paid for the Plan, less the value of any service provided to you under this Plan.”
  • One-Time-Pay plan after 30 days: a pro rata refund based on the percentage of the plan's unexpired term, less the cost of any service provided.
  • Monthly Paid Term Plan or Continuous Monthly Plan: “a pro-rated refund of the portion of the monthly fee you paid based on the number of days remaining in month beyond the cancellation date, except that a deduction can be made for the cost of any services received in the month of cancellation.” The same section warns that for these plans “it may take up to 60 days for the cancellation to be reflected on your credit card statement.”

Under Section 2(c), a Continuous Monthly Plan keeps charging your card every month until you cancel it. Section 22 (state-by-state variations) changes some of these rules. In California, a plan cancelled within 60 days of receiving the terms gets a full refund if no service was performed, but for home appliances and home electronics that full-refund window is 30 days. A 10% per month penalty is added to any refund not paid within 30 days of cancellation. California residents may also cancel by email at [email protected]. In Alabama and Arkansas, if you cancel within 30 days of buying the plan and the refund is not paid within 45 days of cancellation, a 10% per month penalty is added. Other states have their own paragraphs, so read the one for your state.

My Best Buy Total and Geek Squad 24/7 Support. Section 14 of the My Best Buy Total Terms of Service (version October 2026) says Total renews automatically and can be cancelled at any time by calling 1-888-BEST-BUY, (888) 237-8289, at a Best Buy store, or at bestbuy.com/services/planlist. Cancel within the “Purchase Grace Period” (60 days for a yearly membership; for a monthly membership, 20 days after the first purchase or 3 days after a monthly renewal). You then get a full refund for the current term, less the value of membership benefits you used. After that the refund is pro-rated by the days left in the billing period.

Cancelling Total “will result in the automatic, immediate cancellation of any Best Buy Protection or AppleCare+ plans that were provided under your Membership”, although Best Buy may, at its discretion, let you keep a plan by paying for it yourself. The separate Geek Squad 24/7 Support terms (Section 9) give a refund if you cancel within 30 days of purchase, less the value of services already provided at Best Buy's discretion. A One Time Pay plan cancelled after 30 days gets no refund. A Continuous Monthly Plan stops at the end of the month already paid.

If a repair or claim is stuck. Section 5.1.3 of the plan terms sets out a “No Lemon Benefit”: if the covered product “requires a third repair concerning the same defect during the Coverage Period (including any renewal period)”, Geek Squad provides a remedy under Section 7(b) (a store credit, gift card or check toward a comparable replacement, up to the original purchase price including taxes). The alternative is Section 7(c) (a comparable replacement, which “may be new or refurbished (at our discretion)”), and the plan then ends. You must complete that transaction within 90 days of the authorization, and some services do not count as repairs, including troubleshooting and diagnosis, virus or spyware removal, a no-fault-found result and accessory repairs.

Section 16 says: “If, within 60 days, we have not paid a claim, provided you with a refund, or if you are otherwise dissatisfied, or we are no longer a going concern, you may make a claim directly to the insurance company”, American Bankers Insurance Company of Florida, P.O. Box 105689, Atlanta, GA 30348-5689, (800) 852-2244; enclose a copy of your plan. Keep the receipt, the plan document and every repair ticket, and note the dates of each call. Formal disputes go to individual arbitration before the American Arbitration Association in the county where you live (Section 20 of the plan terms; Section 18 of the Total terms). Some state variations add rights of their own: the California paragraph keeps small claims court open for damages up to $5,000, and the Arizona, California and Texas paragraphs name a state agency that takes complaints about the plan.

Back up your data first. Section 14.2.2 of the current Geek Squad Protection Plan terms says: “WE SPECIFICALLY DO NOT WARRANT THAT (i) WE WILL BE ABLE TO REPAIR OR REPLACE COVERED PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) WE WILL MAINTAIN THE CONFIDENTIALITY OF DATA, OR (iii) THAT THE OPERATION OF THE COVERED PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE.” Section 6 of the Geek Squad 24/7 Support terms and Section 10 of the Total terms both make backing up your data, and removing USB drives, discs and other storage media, your responsibility before Geek Squad services a device. The Total terms add that Geek Squad will back up the data on your device at your request. Before handing over a computer or phone, back it up yourself, sign out of accounts you do not need the technician to use, and ask in writing whether the service includes a backup. Many reports linked to Geek Squad describe data lost during repairs.

Fake renewal emails and texts. The FTC's consumer alert of October 25, 2022 describes emails and texts claiming you were or will be charged hundreds of dollars to renew a Geek Squad membership and telling you to call a number within 24 hours. The FTC's advice: “Do not use the number included in the message”; contact the company using a phone number you know is real; check your credit card or bank account for an unauthorized charge; and report the message at ReportFraud.ftc.gov. To check a real plan, sign in at bestbuy.com/services/planlist or call 1-888-BEST-BUY, (888) 237-8289. Best Buy says it does not make unsolicited calls to customers, and it asks customers to report a suspicious offer that claims to come from Best Buy or Geek Squad to [email protected]. If you already paid a caller, call your card issuer or bank at once to dispute the charge.

EDITORIAL

Geek Squad court cases and filings

Court records

The cases listed involve Geek Squad services, plans or technicians. Allegations in a lawsuit are not findings; the outcome of each case is stated as the court recorded it. Best Buy's other litigation is covered on the separate Best Buy page.

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Ware v. Best Buy Stores, L.P. (Geek Squad Protection Plan, Magnuson-Moss Warranty Act). A couple bought a Samsung TV and a Geek Squad Protection Plan at a Chicago Best Buy in 2013. They said the TV needed several repairs and finally could not be fixed because replacement parts were unavailable, and Best Buy chose to give them a gift card. On behalf of a proposed national class they claimed the plan was a full written warranty under the federal Magnuson-Moss Warranty Act, so Best Buy could not pick the remedy on its own.

Their claims were first dismissed in a Florida federal class action for lack of personal jurisdiction. In the Northern District of Illinois (case 1:18-cv-00886) the court dismissed the claims against Best Buy on January 31, 2019, holding that the plan was not a written warranty. On July 29, 2021 the Seventh Circuit (case 20-1641) held that the federal courts lacked subject-matter jurisdiction, vacated that judgment and ordered the case dismissed on that ground, so the warranty ruling no longer stands.

The buyers then sued in Cook County, Illinois (case 21-CH-4264), adding an Illinois Consumer Fraud Act claim. The circuit court dismissed with prejudice, and on May 23, 2024 the Appellate Court, First District (case 1-23-1326) affirmed: Illinois law allows only one refiling of a claim, and this was a second refiling. No court decided on the merits whether the plan is a warranty or whether Best Buy acted deceptively.

Standifer v. Best Buy Stores, L.P. (customer files found on another customer's computer). In a January 30, 2019 opinion (N.D. Ala., case 7:16-cv-01176) the court described the facts this way, for summary-judgment purposes. In August 2015 the plaintiff bought a new computer at Best Buy's Tuscaloosa, Alabama store and entered into a Geek Squad Data Services Agreement for her data to be moved from her old computer. The transfer was never done; she cancelled it, took back her old computer and got a full refund. In November 2015 a police officer told her that her files had been found on his father's iMac, which his father had collected from the same store.

A forensic report dated the copying to August 23, 2015, while both computers were in Best Buy's possession; how it happened remained unclear. The court ruled for Best Buy on the breach-of-contract claim, because the agreement capped liability at the amount she paid and she had been refunded. The court found enough evidence for a jury to consider negligence, and held that the agreement's clause excluding indirect damages was ambiguous as to those other claims. On March 19, 2019 the case was dismissed with prejudice after the parties reported a settlement; the terms are not public.

Adibzadeh v. Best Buy Co., Inc. and Geek Squad, Inc. (N.D. Cal., case 4:20-cv-06257). A proposed class action filed September 3, 2020 alleged that Best Buy and Geek Squad offered home security system installation in California without the required state licenses, or without making sure third-party installers held them. On March 2, 2021 the court granted the defendants' motion to compel individual arbitration and dismissed the case. The court record does not show the result of any arbitration.

United States v. Rettenmaier (C.D. Cal., case 8:14-cr-00188): a repair search reported to the FBI. This federal child-pornography prosecution of a California doctor began after Geek Squad technicians repairing his computer found an image they reported to the FBI. Best Buy was not a party. On May 15, 2017 the court rejected the defense argument that the technicians' search of the computer was unlawful. The court suppressed the evidence seized in a later search of the doctor's home because the FBI agent's search-warrant application contained false or misleading statements and left out material facts. The case was dismissed in November 2017.

PUBLIC RECORD

Court & Public Records

Ware v. Best Buy Stores, L.P. and Samsung Electronics (Geek Squad Protection Plan; Magnuson-Moss Warranty Act) — federal action

Dismissed

U.S. District Court, N.D. Illinois (appeal: Seventh Circuit No. 20-1641)Filed Decided Docket 1:18-cv-00886Source ↗

Dismissed

The district court then dismissed the case on jurisdictional grounds.

Case details: Ware v. Best Buy Stores, L.P. and Samsung Electronics (Geek Squad Protection Plan; Magnuson-Moss Warranty Act) — federal actionShow less

The plaintiffs bought a Samsung TV and a Geek Squad Protection Plan in 2013. They alleged the plan was a full written warranty under the Magnuson-Moss Warranty Act and that Best Buy violated the Act by choosing to give a gift card instead of a replacement when the TV could not be repaired. Their claims had first been raised in a Florida federal class action and dismissed there for lack of personal jurisdiction. In Illinois, the district court dismissed the claims against Best Buy on January 31, 2019, holding that the plan was not a written warranty. On July 29, 2021 the Seventh Circuit held that the federal courts lacked subject-matter jurisdiction, vacated that judgment and sent the case back to be dismissed for lack of jurisdiction, so the warranty ruling no longer stands and the warranty question was never decided on the merits.

Ware v. Best Buy Stores, L.P. (d/b/a Best Buy, Geek Squad, and Magnolia Home Theater) — Illinois state action

Dismissed

Circuit Court of Cook County, Illinois; Appellate Court of Illinois, First DistrictDecided Docket 21-CH-4264, appeal 1-23-1326Source ↗

Dismissed

The court did not decide whether the Geek Squad Protection Plan is a warranty or whether Best Buy acted deceptively.

Case details: Ware v. Best Buy Stores, L.P. (d/b/a Best Buy, Geek Squad, and Magnolia Home Theater) — Illinois state actionShow less

This was the plaintiffs' third suit over the same plan, after two federal cases. In Cook County they again claimed a Magnuson-Moss Warranty Act violation and added a claim under the Illinois Consumer Fraud and Deceptive Business Practices Act. The circuit court dismissed the case with prejudice under the single-refiling rule of section 13-217 of the Illinois Code of Civil Procedure, which allows only one refiling of a claim. On May 23, 2024 the Appellate Court, First District, affirmed, holding that the rule bars the action as an unpermitted second refiling (2024 IL App (1st) 231326).

Standifer v. Best Buy Stores, L.P. (customer files found on another customer's computer)

Settled

U.S. District Court, N.D. AlabamaFiled Decided Docket 7:16-cv-01176-LSCSource ↗

Settled

The plaintiff alleged that files from the computer she left with Best Buy for a Geek Squad data transfer ended up on another customer's computer. On January 30, 2019 the court granted in part and denied in part each side's summary-judgment motion: it ruled for Best Buy on the breach-of-contract claim but found evidence from which a jury could find Best Buy negligent in handling her data. No jury decided the case. On March 19, 2019 the court dismissed the case with prejudice after the parties reported a settlement; the settlement terms are not in the court record.

Adibzadeh v. Best Buy Co., Inc. and Geek Squad, Inc. (home security installation licensing; putative class action)

Dismissed

U.S. District Court, N.D. CaliforniaFiled Decided Docket 4:20-cv-06257-JSWSource ↗

Dismissed

The plaintiffs alleged that Best Buy and Geek Squad sold home security system installation in California without the required state licenses, or without making sure the third-party installers were licensed, in violation of California consumer-protection and security-licensing laws. These were allegations; no court ruled on them. On March 2, 2021 the court granted the defendants' motion to compel individual arbitration and dismissed the case (reported at 2021 WL 4440313). The docket does not show the result of any arbitration.

EDITORIAL

Who runs Geek Squad: Best Buy brand, legal entity and plan obligor

Geek Squad began in 1994 as a one-person computer repair business started by Robert Stephens in Minneapolis. Best Buy bought it in 2002 for about $3 million; Best Buy's fiscal 2003 annual report records the purchase of all the stock of Geek Squad, Inc. for approximately $3 million. Today Geek Squad is a brand of Best Buy Co., Inc. (NYSE: BBY), whose headquarters is at 7601 Penn Avenue South, Richfield, Minnesota, and Best Buy's fiscal 2026 annual report lists Geek Squad among its brand names.

Which company you deal with. The Geek Squad Protection Plan terms say that “Best Buy” or “Geek Squad” means Best Buy Stores, L.P. Courts use the same entity: the Illinois Appellate Court caption in Ware names Best Buy Stores, L.P., doing business as Best Buy, Geek Squad and Magnolia Home Theater. Lawsuits have also named Geek Squad, Inc. as a separate defendant: the 2020 Adibzadeh class action sued it, as a Minnesota corporation, alongside Best Buy Co., Inc.

More company historyShow less

Who stands behind the protection plans. Best Buy's obligor change notice says that effective December 8, 2025 the obligor and administrator of Geek Squad Protection plans is Assurant: Federal Warranty Service Corporation in all states and Puerto Rico except Florida (United Service Protection, Inc.) and Oklahoma (Assurant Service Protection, Inc.). The notice says the term, benefits, exclusions, limits and service fees stay the same and that customers keep contacting Best Buy for support. Section 16 of the plan terms says the plan is not insurance but is secured by an insurance policy from American Bankers Insurance Company of Florida.

What Geek Squad does. Geek Squad agents set up, install and repair computers, TVs, appliances, phones and smart-home devices in Best Buy stores, in customers' homes and remotely, either as one-time paid services or under a plan. Best Buy sells three kinds of coverage that consumers often confuse: Geek Squad Protection plans bought for a single product, Best Buy Protection and AppleCare+ plans included with a My Best Buy Total membership, and Geek Squad 24/7 Support tech-support plans. Each has its own terms, refund rules and cancellation route, so check which one is on your receipt before you call. Returns, price matching and other store matters are covered on the separate Best Buy page.

VERIFIED

Company Relationships

  • Acquired byBest Buy Co., Inc.
  • Affiliated withBest Buy Stores, L.P.
  • Affiliated withAssurant (Federal Warranty Service Corporation, United Service Protection, Inc., Assurant Service Protection, Inc.)
EDITORIAL

Frequently Asked Questions

How do I cancel a Geek Squad Protection plan and get a refund?

The current Geek Squad Protection Plan terms, in Section 12.2.2, say “There are no fees to cancel this Plan” and list four routes. The routes are: the Plans & Subscriptions page at BestBuy.com/services/planlist, any Best Buy store, 1-800-GEEKSQUAD, (800) 433-5778, or a mailed notice to GSP Plans, ATTN: Cancellations, P.O. Box 9312, Minneapolis, MN 55440-9312. Cancel within 30 days and the terms promise a full refund less the value of any service provided. Later, a One-Time-Pay plan gets a pro rata refund of the unexpired term less the cost of any service. A monthly plan gets “a pro-rated refund” for the days remaining in the month, less the cost of services received that month. It can take up to 60 days for a monthly plan's cancellation to show on your card statement.

Mailed requests should include the plan document and all original receipts. Some states change these rules in Section 22, the state-by-state variations. For example, California gives a full refund, if no service was performed, within 60 days of receiving the terms, or within 30 days for home appliances and home electronics, and also accepts cancellations by email at [email protected].

I got an email or text saying Geek Squad will charge me hundreds of dollars. Is it from Geek Squad?

Such an email or text may well be fake and not from Geek Squad. The FTC's October 25, 2022 consumer alert describes emails and texts claiming you were or will be charged hundreds of dollars to renew a Geek Squad membership and telling you to call a number within 24 hours. The FTC's April 2024 data spotlight says Geek Squad was the most-reported impersonated company in 2023. The FTC's advice: “Do not use the number included in the message”; contact the company using a phone number you know is real, such as 1-888-BEST-BUY, (888) 237-8289; check your card or bank account for an unauthorized charge; and report the message at ReportFraud.ftc.gov. You can see any real plan by signing in at bestbuy.com/services/planlist, and Best Buy takes reports of impersonation at [email protected].

Who pays claims on a Geek Squad Protection plan now?

Best Buy's obligor-change notice for the Geek Squad plan says that effective December 8, 2025 the plan's Obligor and Administrator is Assurant: Federal Warranty Service Corporation in all states and Puerto Rico except Florida (United Service Protection, Inc.) and Oklahoma (Assurant Service Protection, Inc.). It says coverage and terms stay the same and customers continue to contact Best Buy for support. The plan terms say the plan is secured by an insurance policy from American Bankers Insurance Company of Florida. If a claim is unpaid after 60 days or you are otherwise dissatisfied you may claim directly with the insurer at P.O. Box 105689, Atlanta, GA 30348-5689 or (800) 852-2244, enclosing a copy of your plan (Section 16).

What happens if my product keeps failing after repairs?

Under the “No Lemon Benefit” in Section 5.1.3 of the Geek Squad Protection Plan terms, if the covered product “requires a third repair concerning the same defect during the Coverage Period”, Geek Squad gives you either a store credit, gift card or check toward a comparable replacement. The credit is up to the original purchase price including taxes (Section 7(b)). The other remedy is a comparable replacement that “may be new or refurbished” (Section 7(c)). The choice is Geek Squad's, and the plan then ends. You must complete the transaction within 90 days of the authorization. Some services do not count as a repair for this benefit, including troubleshooting and diagnosis, virus or spyware removal, a no-fault-found result, work covered by the manufacturer's warranty or a recall, and accessory repairs. Keep every repair ticket so you can show three repairs for the same defect.

How do I cancel My Best Buy Total, and what happens to my protection plans?

Geek Squad's My Best Buy Total Terms of Service (version October 2026) say in Section 14 that you can cancel at any time by calling 1-888-BEST-BUY, (888) 237-8289, visiting a Best Buy store, or signing in at bestbuy.com/services/planlist. Within the “Purchase Grace Period” (60 days for a yearly membership; 20 days after the first purchase or 3 days after a renewal for a monthly one). You get a full refund for the current term, less the value of benefits used. After it, you get a pro-rated refund for the days left in the billing period. Cancelling Total “will result in the automatic, immediate cancellation of any Best Buy Protection or AppleCare+ plans that were provided under your Membership”, though Best Buy may, at its discretion, let you keep a plan by paying for it yourself. If you have an open repair or claim, ask about it before you cancel.

Should I back up my data before Geek Squad repairs my computer?

Back up first, before Geek Squad repairs your computer. Section 6 of the Geek Squad 24/7 Support terms makes backing up your data your responsibility before any service, and Section 4 says the plan does not cover recovery or reinstallation of data. The Geek Squad Protection Plan terms (Section 14.2.2) say: “WE SPECIFICALLY DO NOT WARRANT THAT (i) WE WILL BE ABLE TO REPAIR OR REPLACE COVERED PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, (ii) WE WILL MAINTAIN THE CONFIDENTIALITY OF DATA…” The My Best Buy Total terms (Section 10) say Geek Squad will back up your device at your request. In Standifer v. Best Buy Stores, L.P. (2019) a federal court held that a Geek Squad data-services contract capped contract damages at the price paid, but let a negligence claim over files found on another customer's computer go forward before the case settled. Several reports linked to Geek Squad describe data lost during repairs; they are unverified.

Is Geek Squad the same company as Best Buy?

Geek Squad is part of Best Buy, not a separate company you contract with. Robert Stephens started it in Minneapolis in 1994, and Best Buy bought it in 2002 for about $3 million; Best Buy's annual reports record the purchase of Geek Squad, Inc. and list Geek Squad among Best Buy's brand names. The Geek Squad Protection Plan terms say “Best Buy” or “Geek Squad” means Best Buy Stores, L.P., so a complaint about Geek Squad service or a Geek Squad plan goes to Best Buy. Plan claims have been administered by Assurant since December 8, 2025.

Has Geek Squad been sued?

Geek Squad services and plans have been the subject of several lawsuits against Best Buy. In Ware v. Best Buy Stores, L.P., customers claimed the Geek Squad Protection Plan was a written warranty under federal law. A 2019 federal ruling that it was not was vacated in 2021 for lack of jurisdiction. In 2024 an Illinois appellate court upheld dismissal of their state case because Illinois allows only one refiling. Standifer v. Best Buy Stores, L.P., over a customer's files found on another customer's computer, settled and was dismissed in 2019. Adibzadeh v. Best Buy Co., Inc. and Geek Squad, Inc., over home security installation licensing in California, was sent to individual arbitration and dismissed in 2021; the result of any arbitration is not public. The court cases section gives the courts, case numbers and dates.

What phone number does Geek Squad use?

Geek Squad uses Best Buy's numbers. For general support, repairs and My Best Buy Total, call 1-888-BEST-BUY, (888) 237-8289. For a Geek Squad Protection plan, the plan terms give 1-800-GEEKSQUAD, (800) 433-5778 for service, claims, plan transfers and cancellation. Assurant, which has administered the protection plans since December 8, 2025, lists (833) 822-0734, but Best Buy says customers should keep contacting Best Buy for support. Do not call a number from an unexpected email or text; look the number up yourself on BestBuy.com or in your plan documents.

CONSUMER ALLEGATION

Related Complaints

Role in the other company’s page

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