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Geek Squad Reviews & Complaints
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REVIEWS & COMPLAINTS256on USAComplaints · none in last 3 yrs · latest 2013
PHONE1-888-237-8289Geek Squad / Best Buy support
WEBSITEgeeksquad.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 256 historical complaints about Geek Squad, published between 2006 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- No Help After Spending Over $500 When PC Problem Returned
- Paid $500 in Advance and Computer Still Shuts Off After Repair
- Computer Motherboard Fried During Virus Removal, Charged $250
- Technicians Quoted $350-$400 Repairs for Problems Fixed in Minutes
- Paid $60 Diagnostic, Wrong Motherboard Claim, Then $20 Repair Elsewhere
- Agent Promised No Virus Transfer, Then 30 Day Guarantee Denied
- Charged $70 for Diagnostics but Given No Report After Six Days
- Data Lost After Spyware Removal and Weeks of Unanswered Calls
- Paid $25 for Recovery CD, Then PC Would Not Start
- Tech Charged Extra $69 Twice for Slowly Made Recovery Disks
- Quote of $79 Maximum Became $442.10 Bill for Ambulance Service Computer
- Paid $185 and Got PC Back Without Antivirus and Broken Settings
- Hard Drive Erased Without Backup and Data Could Not Be Recovered
- Told Power Supply and Motherboard Were Bad, Paid $539 for New PC
- Appointment Cancelled Three Minutes Before, Lost a Day's Pay
- Technician Cancelled With Three Minutes Notice, No Replacement Offered