I am a Direct TV customer and had to cancel my Direct TV service because I can no longer receive service due to no satellite signal in my area. The trees in my neighbors' yards are now interfering with my service, and I can no longer obtain the service. I contacted customer service to report this matter. I asked that my service be canceled and my final bill forwarded.
She indicated that I would have to pay a cancelation fee and the amount would automatically be debited from my credit card on file. I asked why, because this is not my fault and I don't have the money to pay at this time. I can no longer receive service due to an issue that is beyond my control. The representative said she couldn't waive the cancelation fee and I would have to dispute this matter.
With all the money Direct TV gains from customers, I would like to know why the fee couldn't be waived for something beyond my control. I am a good customer and enjoyed the service when I had it. I am disturbed and upset because they don't care about the customer. How can I obtain justice in this matter?
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