Complaint / Review
Direct TV
Early cancellation fee not waived for hospitalized elderly mother

Direct TV refused to waive the early cancellation fee, even though the service was for my elderly mother who was hospitalized, and because of her brain injury could no longer live independently and will now need to live in a board and care home. They charged me the early cancelation fee and took the money out of the account 5 days after I called to cancel before I had received the bill.