I got service from DirecTV through Qwest on 24/04. In the first week of May, DirecTV stopped my service and said that I did not pay the bill! From April 24 to the first week of May is not even 6 weeks, but they already accused me of not paying the bill! The same week, I called Qwest to make full payment for the bill, and two weeks later I still did not have my DirecTV service reactivated!
I called DirecTV and made a complaint. They said I was supposed to call them to have the service put back on. I asked why the person who took care of the bill did not tell me that I had to call DirecTV to have the service reinstalled, and DirecTV said it was my fault. I do not think it is my fault. When Qwest took my payment, they were the ones who were supposed to have my service reactivated, or if they wanted me to call to have my service turned back on, they should have advised me to call DirecTV. Then I told them that my service had been turned off since the first week of May, and until now (3 weeks) I did not watch anything, and asked if I still have to pay. DirecTV said yes, I have to pay even though the service was turned off!
This is a real rip-off. The customer paid 2 weeks ago, has no service, and still has to pay. Everything is the customer's fault, not DirecTV's or Qwest's. I thought that when I made full payment to Qwest, Qwest was supposed to contact DirecTV to have my service automatically reactivated, but guess what: the customer has to do everything. Qwest and DirecTV just take money and do nothing. Even when the customer has no service, they don't care, and the customer still has to pay the bill even though they do not have the service!
It's like you go to a restaurant, order food, and go to the kitchen and make yourself a meal! One more thing. When I signed up for the service, I clearly said that my plan was Choice packet at $34.95 plus $24.95 for additional international channels, and the final bill would be only around $60.00 (I know what I can afford). But when I received the bill, it showed that I have a plan for $54.95 plus SHO for another $12.95 plus international channels for $24.95.
It was $30.00 more than what I asked for! Qwest and DirecTV together can be a good team for pirates, one for air and one for sea rip-off. If any Qwest TV or DirecTV representative wants to talk to me, just email me. I will withdraw my report whenever DirecTV and Qwest take care of this matter seriously.
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