We were contacted by Collect Tech Systems, a collection agency that Direct TV now uses. I was told that I owed them over 200.00 for terminating my services. I hung up on them and immediately contacted the customer service department and spoke with them.
After telling the rep that this was terminated because their installers would not come install the service, she told me that it did not matter and I would still have to pay the 155.00 termination fee.
I then asked to speak to her supervisor, and I explained the story to the supervisor again: the installers would not come install the system and we were not able to have this any longer. She told me that I had no proof that I did not have this installed and would still have to pay.
I told her we do not have Direct TV and that we have cable. She told me "oh well, you'll have to pay the fees then."
Why should we have to pay for something we do not have control over, and why can they not hire inept people to work for them?
0 comments