Dear Sir:
I recently cancelled my Direct TV service (Account # 22687645) after approximately 10 plus years. I have always been satisfied with Direct TV service and cancelled my service only because I was able to bundle my phone, internet and TV thru one service.
Upon calling Direct TV to cancel my service I was informed that I would be charged a early cancellation fee of $340. I was informed that in the fine print of my original contract with Direct TV it was stated that anytime an adjustment was made to my service I was automatically required to keep that service for 2 years or a cancellation fee would be incurred.
As someone who works in the consumer products industry I would expect direct contact with the customer explaining these types of fees. This feels to me like this is a backhanded method of deceiving the customer. Without informing the customer directly I don’t believe it is fair to impose this type of fee on the customer.
I am asking Direct TV to review this and remove this fee from my account. Thank you for your attention to this matter.
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