After dealing with Sears "customer service" I can honestly say that I will never buy from this dishonest retailer again. I was told that after my washer had failed several times, I was getting a replacement and that I would hear from them in 24-48 hours. It has been a week now and all I get from them is "we are still working on it". It is obvious to me they do not care about the customer and all they are after is the quick buck. I will enjoy watching Sears go down the tubes as they are doing right now.
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