Complaint / Review
Sears
Washer Repairs Failed and Promised Replacement Was Denied

Washer was under warranty when Sears techs started repair on Dec 02. Four other different times, Sears techs did in-house visits to repair and install parts ordered to no avail. The machine was not repaired. Warranty expired 02 Jan. Previous call to Sears Customer Resolutions at (800) 479-6351 on 30 Dec to Gale ID #435537. I was told to call back 02 Jan for washer replace if not fixed. On 16 Jan I was told I will be given a replacement washer, but later was told Sears cannot replace washer because it was out of warranty. It's not fair.