Any time that I have had to work with anybody other than the sales staff. I have been left with a truly bad taste in my mouth. They are rude and condescending. They will always shift the blame on to thing else. They never take ownership of there bad management ...
Last week I contacted Sears Blue Crew re: broken part on snow thrower. Today, the tech showed up without the part and said no one told him what to bring. Had to order part and will have to return to fix. This in the middle of winter with snow predicted every day. AND I'm told to pay in advance for ...
Great service could not be more pleased. Assoc# 52506 Pat could not have been more helpful, it made shopping a joy. Sears is very lucky to have her. ...
I have been transferred from person to person by Sears for two days about my furnace that was installed 9 months ago. I was told I had an appointment scheduled and the technician would be there between 8 am and 8 pm and they even gave me a job number. I called a couple of times in between those ...
We have a Kenmore Elite 5 burner gas stove. After wiping out the crumbs inside the oven, we turned on the Flex Cleaner self cleaner. The oven door would not lock and then we received an error code F93. We shut it off and tried it again. We received the same error code. We then tried turning on the ...
Washer was under warranty when Sears techs started repair on Dec 02. Four other different times, Sears techs did inhouse visits to repair and install parts ordered to no avail-machine was not repaired. Warranty expired 02 Jan. Previous call to Sears Customer Resolutions at (800) 479-6351 on 30 Dec ...