Attn: fox news and bill o'reilly
The days inn disaster and rip off
So here is my story (please pass along to anyone who might be interested in helping us)
1. June - Tried to make reservations with Days Inn Inn Auburn, NY - could not make them because their website was down - made them on-line with 1-800-days inn - while on the phone, Days Inn needed to call back, so I gave them the phone number that I was calling from (it was not my phone)
- They called back - the reservations were made in my boyfriend's name (Brad) and I used his check card number to reserve the 2 rooms which came to a total of $120. We were told that if we did not show up, we would be charged that amount.
2. July 27 - One day before our reservations I realized that I did not have a confirmation number (one was never sent to me), so I called 1800days inn just to check on the reservations and get a conf. #. I gave the reservation date and Brad's name and I was told that there were no reservations for that date and name. - I quickly called Albany and they did not have any reservations either with that info. I was told that since they did not have that reservation we would not be charged the $120. They only had 1 room available so I reserved that room to the amount of $! 00 for one room. Side note - 4 of us had to sleep in one room - 2 of the people being Brad's divorced parents. (OUCH) This time I made the reservations in my name, Amie, and put this on my credit card. When we arrived I again checked on the original 2 rooms - still no luck - and we were again assured that we wouuld not be charged for those 2 rooms.
3. July - Brad gets charged for the original 2 rooms $120!!!
4. August - I tried numerous times to get someone to help us with this matter. Each Days Inn blamed the other and we finally got a case #. So much for that - our claim was denied. Now i finally was told that for some odd reason, our reservations were put under donald wenger 's name.
then we find out that the reservation was put under the name of don wenger, and why??? Because he made a reservation with days inn one year before using that same phone not caller id mind you, but he called on this same phone i used and instead of placing it under the name i gave them, they put the reservation under the name of this other person. (a representative told me that this is a common practice with them.) When I originally called to ask them to check on this 2-room reservation, NO ONE BOTHERED TO ASK ME FOR THE PHONE NUMBER WHICH WOULD HAVE SOLVED THE MYSTERY RIGHT FROM THE BEGINNING. I would never have thought of giving this name since this Don Wenger wasn't even involved in the trip. So they have this inane policy of putting reservations under the name of the last person to use that phone for previous reservations, but when we called to check on our reservation, they didn't even mention the phone number. I think during one of our 20 calls to them to get the matter resolved, someone did ask for a phone number and that's when they told me the name it was under.
In summary, we are a youung couple just starting out and $120 is a big deal to us. Can anybody help us?
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