Made a reservation thru 1-800-509-1196. Received e-mail with confirmation number. Listed room options as smoking room only. Booking agent never said it was for a smoking only room. Called Expedia.com back to correct error on room within 5 minutes of booking room.
Told me the reservation is for a smoking room only. They cannot guarantee a non-smoking room. I was never told by booking agent it was only a smoking room. I have children with asthma. They cannot be in a smoking room. They told me they would give me a case ID and to call back within 10 days to see if they can credit my account and cancel my reservation.
I made my reservations the day before we were to leave on vacation. They didn't care about canceling my reservations or correcting there misstake. They were forwarding me to another department who would look into the case. They will let me know if I could cancel my reservations and if I will get a refund within 10 days. When I leave tomorrow, how will this help?
They will forward my information and let me know. They have all my information. Oh, By the way Supervisor Olive said sorry for the inconvenience. There is nothing she can do because it is no longer in her department. She still can't tell me if I will be credited the full amount or not.
Beware - Make sure of what you are getting before you give your credit card information. This company is very misleading and dishonest.
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