Usacomplaints.com » Traveling & Tourism » Complaint / Review: Orbitz - Refused cancellation immediately after reservation was made in errow. Charged credit card $1,088.19.innernet. #218448

Complaint / Review
Orbitz
Refused cancellation immediately after reservation was made in errow. Charged credit card $1,088.19.innernet

I made reservations thru Orbitz at the Travelodge Motel in Harvey, La. I realized that I had reserved too many rooms when I printed the confirmation. The orbitz computer program would not let me change the reservation since the reservation was made on the same day as the arrival date.

I immediately called Orbitz on the phone and was told that it was Company Policy not to change reservations on the arrival date. I explained that I had made the reservation only a few minutes earlier and had made a mistake. She said that it was still Company Policy after talking to a supervisor.

I told her to cancel the reservations as I was not going them. I did not use the reservations and was charged $1,088.19 for the full week including the extra room that I had reserved in errow.

I tried to refuse paying the credit card bill but that didn't work either.


Offender: Orbitz

Country: USA
Phone: 8886564546
Site:

Category: Traveling & Tourism

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