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The UPS Store Reviews & Complaints
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REVIEWS & COMPLAINTS95on USAComplaints · none in last 3 yrs · latest 2014
WEBSITEtheupsstore.com
HEADQUARTERSSan Diego, CA
PROFILE CHECKED2026-10-23
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 95 historical complaints about The UPS Store, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Golf Driver Broke in Shipping, $200 Insurance Claim Denied
- Mailbox Never Activated, Held Another Person Mail, $81 Refund
- Forwarded Mail Went to Wrong Address, Correction Never Requested
- Vintage Fan Bent in Shipping, No Help Without Store Label
- Hard Drive Missing From Shipment and $100 Insurance Claim Denied
- Package Held Nine Days at San Diego Store and Delivered Late
- Rented Mailbox Mail Withheld Until Past-Due Bill Was Paid
- $2 Taping Fee on Prepaid Package and Rude Treatment
- Elderly Mother Charged $87.89 for Box Filled With Popcorn
- Rude Manager Tells Customer to Go to Another Location
- Charged $67 to Package Guitar Too Large for USPS Shipping
- Wizard of Oz Carousel Broke in Shipping, Claim Check Short by $39
- Presser Arrived Crushed After Pack and Ship Service, Cost Refused
- Charged $65.83 More Than Phone Quote for Insured Package
- Rude Employees and Management at Niceville Store
- Computer Box Mixed Up in Delivery, Insurance Claim Unresolved
- Items Repacked Upside Down Damaged on $5000 Shipment
- Store Refused Time-Sensitive Medication Packages After Dispute
- Quoted $150 Freight for a Box Priced at $30 Online
- Clerk Yelled at Customers After Package Went to Wrong Department