How do you get anything forwarded or mailed from a UPS Store? Answer: you don't.
I requested on 6/28 that my mail be forwarded to my new address from a UPS Store in Avon Lake, Ohio. The clerk there put the wrong address on the envelope, but she got my Visa card correct and charged me for the service immediately.
It was supposed to be delivered on 6/29. After UPS Ground service informed me that The UPS Store had put an incorrect address on it, they also informed me that there was nothing I could do about it unless the sender sends in a request for a correction. Since yesterday, 6/29, this UPS Store has refused to send in the correction, but they sure took my money!
I spoke with the manager at this UPS Store, Denise Budzinski, at least 3 times on 6/29 and twice today, 6/30. Each time I requested that she inform UPS Ground delivery of the alleged mistake made by her clerk and have them correct the address immediately. Each time she said she would. Late this afternoon and tonight, I called UPS Ground customer service, and they told me that no correction request (return service label) was made by this UPS Store.
I also requested on 4 different occasions that the owner of this store, Scott Sweress, call me. He never returned my calls.
What does an individual citizen do when faced with an evil business practice? I am exercising my right to use the court system and to hire an attorney. I am going to sue them for gross negligence. I am doing this because the package contained banking information, Social Security numbers, etc. I am going to sue them for any future damages.
Their behavior is so highly suspect regarding this matter that it is hard to believe this is just a simple mistake made by a clerk. Whatever the reason, I am planning on going after them using every legal means to find an answer.
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