Do not go to these stores! They are a ripoff!!!
My Complaint is directed to The UPS Store Franchise in General, but it was Store #909 in Charlotte, NC where this transaction took place.
My mother (who is 89 yrs. Old) went there on 3/23 to have a package sent to me in Brooklyn, NY.
I asked her to get it to me on Friday, 3/25. The items were a (1) blazer, (1) sweater and (3) pairs of women's flat shoes (ballet slipper style). They were placed in a HUGE BOX Three Times the Size of the items being sent, and 2/3 of the box was filled with POPCORN!
This Box was chosen by the Store Manager and was not done in the presence of my mother. They took advantage of an elderly woman and OVER-CHARGED for a shipment that would have cost half what was charged by shipping in a Larger Box and by adding extra materials. The cost for shipping 2-Day was $69.25. And the extra charges for packaging (box, popcorn and service) was $17.62, totaling $87.89.
I called the Store #909 and spoke to the Manager, after I insisted that they are taking advantage of their customers, he said: "you need to contact a Doctor! And I won't do anything to help you".
I then called your Customer Service Dept. Of UPS Stores to File a Complaint: 888-346-3623.
They said they'd contact the store manager to inform him about my complaint, but that nothing could be done on my behalf, since these stores are Franchises and operate independently.
I have also called UPS, but they have Nothing to do with the UPS Stores Franchise and will not intervene on behalf of disgruntled consumers.
This is not the only experience or location where I've experienced similar practices of Overcharging Customers for selecting larger pkgs. Than necessary.
Do not go to these stores! They are a ripoff!!!
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