I know you do investigative reporting, so I am sending this to you as something to look into. On June 13, I took a golf club, a driver, to the Johnson City UPS Store on State of Franklin, in front of Wal-Mart, to send to a person to whom I had sold the club through eBay. Prior to shipping, I got a box for the club from where I work part time at the Warriors Path State Park golf shop. I put the club in the box with the head cover and some cardboard shaped to stiffen the box, then packed it tightly with wadded newspaper. I taped the box tightly and dropped it at the UPS Store for shipping, paying for extra insurance. They give you $100 to start with, and I purchased $100 extra for a total value of $200. The box was shipped on June 13. When the box was delivered on June 15 at the door of the person I shipped it to, the buyer opened it and the club was broken. On June 16, I contacted UPS to ask what the process should be. They said they would have to issue a pickup and examine the package. The club was sent back to my home on June 20. So I waited, and finally on June 23 I was told the club was not properly packaged and the insurance was denied! What? They broke the club in shipping, and I am out $200! What good is insurance? I sold the club for $162 for the club and shipping charge, then I paid a $13 PayPal fee, a $14 eBay fee and $14 to UPS to ship the club, and that adds up to $203!
Nowhere does it say that if they didn't pack the package, the insurance is void. Nowhere does it say that if it is not properly packed, the insurance is void.
I visited Golf Unlimited in Colonial Heights and asked how clubs are shipped from the manufacturer. The owner stated that clubs come with the club, head cover and packing slip, nothing else, so I exceeded the manufacturer's packing from the beginning. Golf Unlimited also said they routinely get clubs in broken from UPS and now make the driver wait while they open the package, which is ridiculous. I also have friends at Dick's Sporting Goods, and they say the same thing about clubs being broken from UPS.
I tried contacting UPS corporate, and they said to file a dispute through the local UPS Store, which I have done, but after 30 days I have no results. The owner of the stores will not contact me or reimburse me for my club and the long process. I called the store several times a week and was told the same old tired story that the owner has to file the dispute. He is out of town, I haven't seen him, and so on. Why are they selling insurance they will not honor? I just think the public should be aware of this scam, and I am tired of the run-around by big business. UPS tracking # 1z4RW5670348031387
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