On December 20, I went to the UPS Store in Aberdeen, SD to pick up a guitar that I had them package. Upon arrival I asked the cost to ship the item to Hong Kong, China and was told that it would cost over $800.00. I told them that I had looked up the shipping on the USPS website and it should be about $150.00 to ship.
The UPS Store changed me $67.00 to package the guitar.
I took the package and went to the post office and was told that the over all size was too large to be shipped by USPS.
I called the UPS Store and asked if they would reduce the size of the box so that it could be shipped by USPS and they told me that there would be an additional charge. I mentioned that they charged $67.00 to package it and that it was useless because it was too large. The manager got on the phone and flatly refuse to alter the packaging without additional charges.
I paid the UPS Store in Aberdeen, South Dakota $67.00 for packaging and now I have to repackage it in order to ship.
Loss = $67.00
I would encourage anyone thinking of doing business with the UPS Store in Aberdeen, SD to reconsider and find a service provider that stands behind their service and strives to provide customer service.
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