Complaint / Review
UPS Store 2781
Mailbox Never Activated, Held Another Person's Mail, $81 Refund

I rented a mailbox from this UPS Store for 3 months. Not only was it never activated, it contained another person's mail. I sent the owner, Mr. Kim, a copy of the signed letter from his employee stating I am due a full refund of $81. Mr. Kim has not replied or contacted me.

Mr. Kim,

Attached you will find a written letter from Drew Durham (your employee) stating my refund due in the amount of $81. I received a check from you in the amount of $41, which I have not cashed and do not accept. I opened a PO Box at your location which was never set up by your store. I never had a PO box, which you are charging me for 1 month, and your store has caused me a great deal of headache because not only did my mail never get transferred, the box was assigned to another person.