Complaint / Review
UPS Store #4513
Lost package and refused to pay insurance

I have sent a hard drive via UPS Store. The clerk helped me packaged it. When the package arrived at the destination the hard drive was missing. It was apparently stolen in rout. The package was insured for $100. I filed the claim but USP refused to honor it. Their response was that box was old and poorly packaged and the hard drive fell out of it. However, the box was new and packaged by the UPS store clerk.