Complaint / Review
UPS Store
Rented Mailbox Mail Withheld Until Past-Due Bill Was Paid

I went into this store today to close out my mailbox rental. I lost my job, was unable to pay the bill and had to let the box go.

I have been in this store several times to check mail. Whenever there wasn't anything in the actual box, I asked the employees to check. At least 3 times this person was the female owner. Each time I asked if there was mail, I was told there was not and that nothing had arrived for me.

Today, I turned in the key. The female owner took the key, and I asked if there was any mail. She went into the back of the store and came back out with a bag of my mail. I could see there were at least 5 pieces of mail, and she proceeded to tell me that if I didn't pay the amount due, she couldn't give me my own mail.

I told her that was ridiculous, and that since I had asked several times over the last few months if there was any mail and was lied to and told no, now she was charging me to give it to me. She told me it was ridiculous that I didn't pay my bill. Granted, I couldn't pay the bill, but I asked if any mail was being held and I was lied to each time!

She then made a sarcastic remark and went to the back to get the other owner (I assume her husband), and he came, trying to be understanding, and I explained that I had legal documentation I had been waiting for from my attorney and that I had been lied to each time I came in to get my mail. I had to ask even to view what was in the bag so I could make phone calls!

A credit card I was waiting for (which I assumed I wasn't receiving because I was told there was no mail for me) was sitting in the pile in the bag. Actually, there were 2 replacements I had to call for because the store was hiding my mail. My legal documents were there as well. I told him he could send back the rest of it, but I needed these two pieces of mail.

Then he told me he couldn't let me take my mail because it wasn't my mail, it was their mail. I asked, "Is that legal according to the USPS rules on the mail of private citizens?" (I'm a former legal assistant, so I knew what I was talking about.) He responded with, "I don't know." Great answer!

He then ordered her to discount my account 50%. Silly me, I thought they were working with me here. Nope. I told him I had to take my legal documents, and he told me that if I did, he would have to call the police!

So I said, "Oh really? What are the police going to do?" He said, "I don't know. They'll probably take the mail."

I was so fed up with their stupidity that, rather than argue and get in trouble as a lowly customer, I threw my/their mail back at him, told them off in front of their standing customers and walked out.

I offered to pay in full and never asked for a discount or expected special treatment. This is what I got for it. So now they aren't getting a dime, and my account is going to reflect a 100% discount.

I am filing formal complaints tomorrow.