Independent profile — not affiliated with Best Buy

Best Buy

Best Buy Co., Inc. is the Richfield, Minnesota electronics and appliance retailer (NYSE: BBY) that, per its fiscal 2026 Form 10-K, operated 926 U.S. stores at January 31, 2026. This page sets out Best Buy's own return, price-match, protection-plan and membership terms as read on October 6, 2026, its product recalls, and the documented record: California and Connecticut consumer-protection judgments, two 2026 class-action complaints, and BBB and Trustpilot figures as displayed. It also summarizes the 1,864 older posts in this site's archive that name Best Buy, most dated 2002 to 2013.

COMPLAINTS1864
VERIFIED PHONE1-888-237-8289
LAST CHECKED2026-10-06
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

1864 complaints on USAComplaints, including 3 published in the last three years.

EDITORIAL

Complaint Themes

Store customer service and employee conduct (keyword match)Returns, refunds and restocking fees (keyword match)Geek Squad repair, installation and in-home service (keyword match)Extended warranties, service plans and protection plans (keyword match)Used, open-box or defective products sold as new (keyword match)Delivery, backorders and cancelled orders (keyword match)Best Buy credit card and financing offers (Household / HSBC / Chase / Capital One) (keyword match)Price matching, advertised prices and pricing errors (keyword match)Rebates not received or denied (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 1788 reviews, 12714 complaints
Trustpilot: 7216 reviews,
VERIFIED

Contacts

VERIFIED

Locations

TypeAddress
Headquarters7601 Penn Avenue South Richfield MN 55423
EDITORIAL

Best Buy returns, price match, protection plans, membership cancellation and how to complain: Best Buy's own pages (checked October 6, 2026)

Best Buy's own pages, read on October 6, 2026, set out the routes below. Most of the 1,864 Best Buy posts in this site's archive were written between 2002 and 2013, so they describe older rebates, store credit cards and warranty practices rather than today's terms.

Returns. The Return & Exchange Policy (it states “Effective date: February 23, 2026”) gives most products 15 days for standard customers and 60 days for My Best Buy Plus and My Best Buy Total members (Marketplace products excluded from the extended window); activatable devices such as cell phones have 14 days (Verizon devices 30 days). It lists a $45 restocking fee for activatable devices (excluding prepaid phones) and 15% for categories including drones, digital cameras, camcorders and projectors, with no restocking fee in AL, CO, HI, IA, MS, OH, OK and SC or where prohibited by law. The policy says an item shipped from and sold by Best Buy on BestBuy.com may be returned at any Best Buy store or by prepaid label (major appliances and TVs over 50 inches excluded); for Marketplace Seller products it says “many items” shipped to the customer may be returned at a Best Buy store, that size and product limitations may prevent a store from accepting a return, and that the product is returned to the seller through a prepaid label from the customer's account; the policy says returns lacking proof of purchase may be store credit only. The policy's phone number is 1-888-BEST BUY (1-888-237-8289).

Price match. The Price Match Guarantee page (“Effective date: September 2, 2026”) says BestBuy.com requests are handled by online chat or phone and store requests at the Customer Service desk, during the purchase or the return and exchange period. It states that “BestBuy.com price match requests cannot be completed in our stores or via email.” It says Marketplace prices are not matched and lists exclusions, including free-gift-with-purchase offers, financing offers, competitor coupons and membership prices for non-members.

Protection plans. Best Buy's plan-terms page tells customers to find their plan by name and purchase date at BestBuy.com/PlanTerms. A notice on bestbuy.com about Geek Squad Protection says “Effective December 8, 2025, your plan's Obligor and Administrator will be Assurant” (Federal Warranty Service Corporation in most states, United Service Protection, Inc. in Florida, Assurant Service Protection, Inc. in Oklahoma), and that customers “will continue to reach out to Best Buy directly for support.” The membership page states that Best Buy Product Protection, Inc. is the obligor and administrator of coverage under Best Buy Protection plans.

Memberships. The membership page lists My Best Buy Plus at $29.99 per year and My Best Buy Total at $199.99 per year, both renewing automatically, and says: “Cancel any time by calling 1-888-BEST BUY (1-888-237-8289) or online on your account Plans and Subscriptions page (BestBuy.com/Services/PlanList).” It adds that canceling a membership cancels any remaining months of protection plans attached to it. Best Buy's membership FAQ says that cancelling within the first 60 days of the initial purchase or a renewal term earns a refund of the amount paid minus the value of membership discounts or benefits already provided, and that cancelling after 60 days earns a prorated refund for the days remaining in the billing year, minus benefits already provided.

Cancelling an order. Best Buy's cancel-order page says: “You can cancel items as long as we haven't started the shipping process.” It lists different timeframes by delivery method: store pickup orders can be cancelled any time (items are held for 5 days), scheduled home delivery or installation is cancelled by calling 1-888-BEST BUY one day before the appointment, backorders can be cancelled while still on backorder, and pre-orders have their own timeframes. If it is too late to cancel, the page points to the Return Options button on the order.

Recalls. Best Buy's Product Recalls page lists a Recall Hotline, 1-800-566-7498, and recalls announced by Best Buy itself (see the regulator section for the CPSC details). Product incidents can also be reported at SaferProducts.gov. A CPSC recall notice for Best Buy (the July 2026 Insignia gas ranges recall) says that anyone experiencing issues with a recall remedy, or who believes a company is not responding to a remedy request, can use CPSC's Recall Complaint form and explain the situation to CPSC.

If a dispute is not resolved. Options are the BBB complaint form on Best Buy's BBB profile, your state attorney general, and the FTC at ReportFraud.ftc.gov. For a My Best Buy credit card, Best Buy's payment page names Citibank, N.A. as the card issuer, and complaints about a credit card can be submitted to the CFPB at consumerfinance.gov/complaint.

Prize-text messages. This archive also holds hundreds of 2012 and 2013 reports of unsolicited text messages offering a $1,000 Best Buy gift card and pointing to websites with names other than bestbuy.com. Those reports describe messages from other websites, so they are not counted as complaints about Best Buy's own conduct on this page. Best Buy's official website is bestbuy.com.

EDITORIAL

Best Buy state consumer-protection judgments and product recalls

Connecticut Attorney General, State of Connecticut v. Best Buy Co., Inc., et al. (Docket X07-CV-07-4030564-S). The State alleged that Best Buy's in-store kiosks displayed a look-alike “Kiosk Website” with higher in-store prices instead of BestBuy.com prices, violating the Connecticut Unfair Trade Practices Act. CT Watchdog, which reprints the stipulated judgment (published December 14, 2010), reports that the court approved a settlement under which Best Buy pays Connecticut $399,000 and offers restitution to consumers who, between November 1, 2001 and March 8, 2007, bought a product at a Connecticut store at a price higher than the BestBuy.com price they saw after viewing the kiosk site, in the amount of the price difference. The judgment states it was entered “without any admission by the Defendants of any wrongdoing.” The settlement notice in the judgment says Best Buy denied the allegations.

California District Attorneys, 2013. A California Department of Food and Agriculture notice (March 7, 2013) says a final judgment by stipulation was filed on February 22, 2013 against Best Buy Stores, L.P. by the Riverside County District Attorney with the San Diego City and Los Angeles County District Attorneys for overcharging customers (Business and Professions Code section 12024.2). It says Best Buy was ordered to pay $875,370, made up of $600,000 in civil penalties, $175,370 in agency costs and $100,000 in cy pres restitution, and to run a five-year “Pricing Accuracy Program” under which, per the judgment text, an overcharged customer receives a $3 reduction from the lowest posted or advertised price, or the item free when that price is $3 or less.

California District Attorneys, 2021. Riverside County District Attorney's release of February 16, 2021 says the Riverside, Alameda, Santa Barbara and San Diego District Attorneys settled a consumer-protection action against Best Buy Stores that alleged misrepresented prices, failure to disclose material aspects of the return policy, and violation of the 2013 injunction (missing checkout signage). The final judgment was filed in Riverside County Superior Court (case CVRI2000477) and signed by Judge Irma Asberry. “Without admitting liability,” Best Buy agreed to pay $558,570 in civil costs and penalties and $75,000 in restitution, and to institute a renewed pricing accuracy program and enhanced disclosures of return policies. The San Diego District Attorney's release adds that Best Buy had not disclosed that a third party, The Retail Equation, monitored purchases and decided whether a California consumer could return or exchange an item, and that Best Buy “discontinued the use of The Retail Equation's services in April 2018, after meeting with prosecutors.”

Product recalls announced by Best Buy (CPSC). CPSC's recall database lists these recalls with Best Buy Purchasing LLC as importer, using CPSC's own descriptions:

  • July 9, 2026, Insignia gas ranges (models NS-RGFGSS1 and NS-RGFCGS2; about 3,820 sold in the U.S.): front-mounted knobs “can be activated accidentally by humans or pets, posing a risk of serious injury from a fire hazard”; the firm reported one report of accidental activation and no injuries. Remedy: free knob covers via recallrtr.com/range.
  • March 14, 2024, Insignia air fryers and air fryer ovens (about 187,400 in the U.S.): overheating handles or shattering door glass; 24 reports including six fires, no injuries reported. Remedy: refund by check or Best Buy store credit.
  • October 26, 2023, Insignia pressure cookers (about 930,000): incorrect fill markings on the inner pot; 31 incidents including 17 burn injuries reported. Remedy: free replacement inner pot and pressure-signaling valve from Best Buy.
  • September 14, 2023, Insignia and Yardbird fire tables with lava rocks (about 1,490): lava rocks can split and eject. Remedy: free replacement fill of fire-safe glass beads.
  • April 21, 2022, Insignia air fryers and air fryer ovens (about 635,000 in the U.S.): fire and burn hazards; 68 U.S. reports and two injuries reported. Remedy: credit of $50 or the receipt amount if higher.

CPSC's database also lists earlier Best Buy-announced recalls from 2007, 2009, 2011 and 2013, and a June 5, 2025 Midea window air conditioner recall that includes two Insignia models. Check the model number against the recall page before assuming a product is covered; most products on bestbuy.com are not recalled.

EDITORIAL

About Best Buy Co., Inc.: who runs Best Buy, Geek Squad and Insignia

Best Buy Co., Inc. says it was incorporated in Minnesota in 1966. Its fiscal 2026 Form 10-K (filed March 18, 2026) lists its address as 7601 Penn Avenue South, Richfield, Minnesota, and reports 926 Domestic stores at January 31, 2026 (886 Best Buy, 18 Outlet Centers, 20 Pacific Sales and 2 Yardbird), 142 stores in Canada, and about 82,000 employees in the U.S. and Canada. Domestic brands named in the filing include Geek Squad, Insignia, Best Buy Marketplace, Best Buy Health, Lively, Jitterbug, TechLiquidators, Yardbird and My Best Buy Memberships.

Different Best Buy entities appear in different records: Best Buy Co., Inc. is the registrant; Best Buy Stores, L.P. is the defendant named in the California judgments and the entity on the BBB headquarters listing; Best Buy Purchasing LLC is the importer named in CPSC's Insignia recalls (CPSC describes it as a subsidiary of Best Buy Co., Inc.). The Form 10-K's legal-proceedings item refers to a contingencies note that does not name specific cases.

Recent management changes reported in Form 8-K filings: the company announced on August 3, 2026 that Anne Bramman would become Chief Financial Officer effective August 19, 2026 and that Jason Bonfig will succeed Corie Barry as Chief Executive Officer on November 1, 2026. Geek Squad service, repair and data-privacy questions are covered on the separate Geek Squad profile on this site.

EDITORIAL

Best Buy complaint record: BBB, Trustpilot and this site's archive (as displayed October 6, 2026)

All counts below are as displayed on October 6, 2026 and come from different sources; they are not added together.

BBB. The BBB profile for Best Buy Stores, LP - US Headquarters (Minneapolis, MN) shows a rating of A+ and a BBB Accredited Business label. BBB says the profile includes the headquarters and corporate-owned locations, and displays 12,714 total complaints in the last 3 years and 4,079 complaints closed in the last 12 months. Its customer-review section shows an average of 1.08 out of 5 across 1,788 customer reviews (BBB says reviews are not used in the letter grade).

Trustpilot. Trustpilot's page for bestbuy.com is an unclaimed profile showing 1.4 out of 5 from 7,216 reviews, with the notice that the company “hasn't invited their customers, so reviews may not be representative.”

This site's archive. 1,864 approved posts name Best Buy itself as the subject; they are dated 1999 to 2015 plus four from 2023 to 2026 (posts per year through 2015: 1999: 3, 2000: 13, 2001: 13, 2002: 90, 2003: 98, 2004: 109, 2005: 90, 2006: 153, 2007: 115, 2008: 269, 2009: 205, 2010: 150, 2011: 224, 2012: 236, 2013: 86, 2014: 5, 2015: 1). The archive also links 141 posts that name Geek Squad alone, 122 that name a Best Buy-branded credit card and its issuer or servicer at the time (HRS USA, Household, HSBC and similar), and 116 that name Best Buy together with a manufacturer or partner; these are shown as related and are not counted as Best Buy's own. Posts that appear to be machine-rewritten or duplicated were set aside. Posts about prize-text messages, about other businesses with similar names (for example Best Buy Golf Supply), and about Canadian operations are not linked.

Keyword counts across the 1,864 own posts (a post can match several; these are not findings):

  • Store customer service and employee conduct: 1,188 posts
  • Returns, refunds and restocking fees: 805 posts
  • Geek Squad repair, installation and in-home service: 593 posts
  • Extended warranties, service plans and protection plans: 586 posts
  • Used, open-box or defective products sold as new: 440 posts
  • Delivery, backorders and cancelled orders: 375 posts
  • Best Buy credit card and financing offers (Household / HSBC / Chase / Capital One): 252 posts
  • Price matching, advertised prices and pricing errors: 184 posts
  • Rebates not received or denied: 141 posts

The posts are consumer allegations that Best Buy has not adjudicated or verified, and Best Buy's own position is set out in its published policies above.

EDITORIAL

Best Buy consumer lawsuits

Pending 2026 class-action complaints. Two proposed class actions filed in 2026 allege that Best Buy advertises discounts against inflated reference prices. Tanner v. Best Buy Co., Inc. (N.D. Cal., No. 3:26-cv-05079, filed May 29, 2026) alleges an “illegal false price-discounting scheme” at Best Buy stores and bestbuy.com on behalf of California purchasers; Morgan v. MN Best Buy Co., Inc. (C.D. Cal., No. 8:26-cv-00836, filed April 6, 2026) alleges that dual-price displays such as “Reg” and “Comp. Value” prices are misleading. These are allegations in complaints; the complaint copies were read, but the court dockets could not be opened on October 6, 2026 (CourtListener and Justia showed human-verification pages), so Best Buy's responses and the current status were not verified.

The state judgments above are listed in the regulator section. Securities, employment and other business-to-business cases are not covered here.

EDITORIAL

Is Best Buy Legitimate?

Best Buy Co., Inc. is a public company (NYSE: BBY) that filed its fiscal 2026 Form 10-K with the SEC on March 18, 2026 and reported 926 U.S. stores at January 31, 2026. BBB shows a rating of A+ and a BBB Accredited Business label for the headquarters listing, alongside 12,714 complaints displayed for the last 3 years; Trustpilot shows an unclaimed profile at 1.4 out of 5 from 7,216 reviews. Documented government actions are the Connecticut Attorney General judgment, the 2013 California judgment and the 2021 California judgment described above; the Connecticut judgment and the 2021 California release state that Best Buy did not admit wrongdoing or liability. Best Buy has announced several CPSC product recalls of its Insignia brand, most recently on July 9, 2026. Two class-action complaints about reference-price advertising were filed in 2026 and their status was not verified. The sources checked on October 6, 2026 did not include a complete review of every court docket, regulator database or state attorney general site.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
State of Connecticut v. Best Buy Co., Inc., et al. (kiosk website prices; Connecticut Unfair Trade Practices Act)
Docket X07-CV-07-4030564-S		Connecticut Superior Court—SettledSettled

CT Watchdog (published December 14, 2010), reprinting the stipulated judgment, reports that Judge Marshall K. Berger, Jr. approved a settlement requiring Best Buy to pay Connecticut $399,000 and provide restitution to eligible consumers (purchases at Connecticut stores between November 1, 2001 and March 8, 2007 at a price higher than the BestBuy.com price viewed through the in-store kiosk). The judgment was entered “without any admission by the Defendants of any wrongdoing”; its notice says Best Buy denied the State's allegations. The State sued in 2007.

Source
California District Attorneys v. Best Buy Stores, L.P. (overcharging; final judgment by stipulation)California Superior Court (court not named in the notice)JudgmentJudgment entered

CDFA notice QC-13-5 (March 7, 2013) says the final judgment by stipulation was filed February 22, 2013 against Best Buy Stores, L.P. by the Riverside County District Attorney with the San Diego City and Los Angeles County District Attorneys for overcharging customers; Best Buy was ordered to pay $875,370 ($600,000 civil penalties, $175,370 agency costs, $100,000 cy pres restitution) and to run a five-year Pricing Accuracy Program under which, per the judgment text, an overcharged customer receives a $3 reduction from the lowest posted or advertised price, or the item free when that price is $3 or less.

Source
California District Attorneys of Riverside, Alameda, Santa Barbara and San Diego Counties v. Best Buy Stores, L.P. (price accuracy and return-policy disclosure)
Docket CVRI2000477		Riverside County Superior Court, California—JudgmentJudgment entered

The Riverside County District Attorney's release of February 16, 2021 says the final judgment was signed by Judge Irma Asberry and that, without admitting liability, Best Buy agreed to pay $558,570 in civil costs and penalties and $75,000 in restitution and to adopt a renewed pricing accuracy program and enhanced return-policy disclosures. The complaint alleged misrepresented prices, incomplete return-policy disclosure and violation of the 2013 injunction.

Source
Tanner v. Best Buy Co., Inc. (proposed class action; false reference-price discounts)
Docket 3:26-cv-05079		U.S. District Court, Northern District of CaliforniaFiledFiled — no final outcome recorded

The complaint, filed May 29, 2026 by two California shoppers for a proposed class of California purchasers, alleges an “illegal false price-discounting scheme” at Best Buy stores and bestbuy.com. These are allegations; the docket was not accessible on October 6, 2026, so the current status was not verified.

Source
Morgan v. MN Best Buy Co., Inc. (proposed class action; reference-price displays)
Docket 8:26-cv-00836		U.S. District Court, Central District of CaliforniaFiledFiled — no final outcome recorded

The complaint, filed April 6, 2026, alleges that Best Buy's displays of a lower price next to a higher “Reg,” “Regular” or “Comp. Value” reference price are misleading. These are allegations; the docket was not accessible on October 6, 2026, so the current status was not verified.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Affiliated with: Best Buy Purchasing LLC
  • Affiliated with: Assurant
  • Affiliated with: Citibank, N.A.
EDITORIAL

Frequently Asked Questions

How long do I have to return something to Best Buy?

Best Buy's Return & Exchange Policy (“Effective date: February 23, 2026”) gives most products 15 days for standard customers and 60 days for My Best Buy Plus and My Best Buy Total members, with 14 days for activatable devices such as cell phones (30 days for Verizon devices). It lists exceptions, including a $45 restocking fee for activatable devices and 15% for categories such as drones and digital cameras, and says the period starts the day you receive the product. Per the policy, items shipped from and sold by Best Buy may be returned at any Best Buy store or by prepaid label, while Marketplace Seller products follow a separate process (many, not all, may be returned at a store; otherwise by prepaid label to the seller); 1-888-BEST BUY (1-888-237-8289) is the number the policy gives.

How does Best Buy's price match work?

Per the Price Match Guarantee page (“Effective date: September 2, 2026”), a request is made during the purchase or the return and exchange period: for BestBuy.com orders by online chat or by phone at 1-888-BEST BUY, and for store purchases at the Customer Service desk; the page also states that “BestBuy.com price match requests cannot be completed in our stores or via email.” The page says Marketplace prices are not matched and lists exclusions, including free-gift-with-purchase offers, financing offers, competitors' coupons, services and membership prices for non-members.

How do I cancel My Best Buy Plus or My Best Buy Total?

Best Buy's membership page says: “Cancel any time by calling 1-888-BEST BUY (1-888-237-8289) or online on your account Plans and Subscriptions page (BestBuy.com/Services/PlanList).” It lists Plus at $29.99 per year and Total at $199.99 per year, renewing automatically until cancelled, and states that canceling a membership cancels any remaining months of attached protection plans.

Who is the obligor of Geek Squad Protection plans now?

Best Buy's Geek Squad Protection notice says that effective December 8, 2025 the plan's obligor and administrator will be Assurant (Federal Warranty Service Corporation in most states, United Service Protection, Inc. in Florida, Assurant Service Protection, Inc. in Oklahoma). It says coverage, term, exclusions and service fees remain the same, that customers “will continue to reach out to Best Buy directly for support,” and that plans can be managed or cancelled on the Plans and Subscriptions page or in a store. Plan documents are at BestBuy.com/PlanTerms. Separately, the membership page states that Best Buy Product Protection, Inc. is the obligor of Best Buy Protection plans.

Has Best Buy recalled any of its own products?

CPSC's recall database lists Best Buy-announced recalls with Best Buy Purchasing LLC as importer, including Insignia gas ranges (July 9, 2026), Insignia air fryers and air fryer ovens (March 14, 2024 and April 21, 2022), Insignia pressure cookers (October 26, 2023) and Insignia and Yardbird fire tables (September 14, 2023). Best Buy's recalls page lists a Recall Hotline, 1-800-566-7498, and each CPSC notice gives the model numbers and remedy; check your model against the notice.

Has Best Buy settled with state authorities over pricing or returns?

The documents quoted on this page record three state judgments: a 2010 Connecticut Attorney General stipulated judgment ($399,000 and restitution, without admission of wrongdoing), a 2013 California judgment ($875,370 and a pricing accuracy program) and a 2021 California judgment ($558,570 in civil costs and penalties plus $75,000 restitution, without admitting liability, over price accuracy and return-policy disclosure). See the regulator section for the exact terms.

What does BBB show for Best Buy?

As displayed on October 6, 2026, BBB's profile for Best Buy Stores, LP - US Headquarters shows an A+ rating and a BBB Accredited Business label, 12,714 total complaints in the last 3 years, 4,079 complaints closed in the last 12 months, and an average of 1.08 out of 5 across 1,788 customer reviews. BBB states that the profile covers headquarters and corporate-owned locations.

I received a text saying I won a $1,000 Best Buy gift card. Is it from Best Buy?

This archive holds hundreds of 2012 and 2013 reports of such texts, pointing to websites whose names differ from bestbuy.com; the reports describe messages from those websites, not from Best Buy's own site. Best Buy's official website is bestbuy.com. Unwanted texts and scams can be reported to the FTC at ReportFraud.ftc.gov.

Who issues the My Best Buy credit card, and where can I complain about it?

Best Buy's payment-options page names Citibank, N.A. as the issuer of the My Best Buy credit cards (“Pay Your Bill at Citibank”), and the membership page says the cards are issued by Citibank, N.A. Older posts in this archive refer to earlier Best Buy cards serviced by HRS USA, Household and HSBC. Complaints about a credit card can be submitted to the CFPB at consumerfinance.gov/complaint.