My request is simple and straightforward. I want confirmation that I paid $99.99 for the annual renewal of the Geek Squad household computer protection program, and I want the renewal contract I paid for.
After hours on the phone being transferred and put on hold, and after sending emails that were ignored, I was told that the system sends a payment confirmation and the renewal contract three days after the order is placed. We never received any correspondence confirming the purchase or the contract.
At my insistence, the last customer service representative transferred me to his manager, who said Geek Squad cannot do anything to fulfill my request. According to him, there is only one way to email the receipt and renewal contract, and that happened automatically three days after the purchase date.
The charge is on my Visa bill, but I still have no contract. I wrote to corporate two weeks ago and have had no response.
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