Equest is uncomplicated and straight forward. I want confirmation that I paid $99.99 for the annual renewal of Geek Squad household computer protection program. And I want the paid for renewal contract. After hours and hours on the phone being transferred and put on hold, and sending emails that were ignored, I was told that the computer system sends a confirmation of monies paid and the renewal contract three days after the order has been placed. We never received any correspondence to verify the purchase or the contract. At my determined request, the last CSR Jake, transferred me to his Manager Franze who said Geek Squad cannot do anything to fulfill my request. They only have one way to email the receipt and renewal contract and that was completed automatically 3 days after the purchase date. Yes, the charge is on my VISA bill. Still no contract provided.
I wrote to Corporate 2 weeks ago. No response.
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