Subject: Formal Complaint Regarding Disrespectful and Unprofessional Conduct by Manager Lynett – Best Buy, University Drive, NC (July 27, 2025)
Dear Best Buy Customer Service,
I am writing to file a formal complaint about a deeply disturbing incident that occurred today, July 27, 2025, at your University Drive location in North Carolina.
While shopping with my family for three TVs and a surround sound system, we were on the back right-side aisle near the TV displays. At that time, an employee approached and cranked up the volume on a large standalone JBL Bluetooth speaker to an extremely loud and uncomfortable level. The audio was not only ear-piercing but included inappropriate content that I do not believe is Best Buy–approved.
The speaker was less than five feet from us. We were trying to compare products and speak with each other, but we couldn’t hear anything over the booming music, and it was giving us headaches. I turned the speaker down in hopes of continuing our shopping peacefully.
However, when I walked away to find a salesperson for assistance, the same employee turned the speaker up even louder. The volume was so extreme that my other child, who was in a completely different section of the store near the games and computers, could hear it clearly. I turned the speaker down again. That’s when the employee approached me and said, “I told that kid that was with you not to touch my speaker.” I calmly explained that I had turned it down and why. Her response was, “The same goes for you—don’t touch my speaker.”
I asked her to please keep it off or at a reasonable level while we were shopping nearby. She refused and claimed, “This is giving music to the entire store; they need to hear it in the back. If you don’t like it, move away.” This was an obvious exaggeration and, frankly, unacceptable behavior—especially considering that there are already store-approved speakers mounted by the entrance that play approved content at appropriate volume levels. I visit this store frequently and have never experienced an issue like this.
When I again turned the speaker off due to how much it was bothering us, she responded aggressively, stating, “You don’t tell me what to do,” and continued yelling across the store—even after walking away—to voice her opinion about me in front of other employees and customers. She made a spectacle out of the situation, mocking me loudly from about 50 feet away.
When I went to the front of the store to ask for a manager, she laughed and said, “I am the manager, now what?” holding out her hand sarcastically as if expecting a handshake after the way she had treated us. She repeatedly overtalked me, made no attempt to de-escalate, and showed zero remorse for the disrespect and disruption she caused. Her behavior only escalated further when she said, “Do you think I care?” and promised to crank the speaker back up once I left.
She refused to give me her name. I had to ask another employee, who told me her name is Lynett.
To be treated this way as a longtime customer—and as a 28-year U.S. military veteran—was beyond reprehensible. I have never witnessed an employee behave so aggressively, unprofessionally, or disrespectfully toward a customer or their family, let alone one who claims to be a manager. Her actions were not only uncalled for but potentially harmful to others in the store, especially those with sensitivity to loud sounds.
I have photos of the speaker and its location from the store entrance and encourage you to review the security footage from this date and time. It will show the entire incident and demonstrate how unprofessional and inappropriate her conduct was.
I respectfully ask that this incident be investigated thoroughly. I would like to be contacted within 2–3 business days regarding what actions will be taken—whether retraining, disciplinary measures, or any other corrective action you deem appropriate.
If I do not hear back from your team within that time, I will consider sharing this experience publicly through social media and local news, as it involves a serious lapse in customer treatment and management behavior.
Please note: North Carolina law only requires one-party consent for recording conversations, and I reserve all rights to document this incident as necessary.
Sincerely,
Steven Pergerson
[email protected]
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