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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
PHONE1-888-237-8289Customer service
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Keyboard Return Denied Because Purchase Was Not Linked to Customer Name
- Black Friday Cart Ordered by Toddler, Funds Held Until Employee Helped
- Extended Warranty Refused for iPad 2 Battery Despite Rep's Claim
- Elite Plus Loyalty Member Could Not Get a PlayStation 4
- Chromebook Purchase Delayed for Days by Store Transfer Problems
- Geek Squad Repair Delayed Two Weeks Despite Paid Insurance
- Order Delivered to Wrong State, No Response From Customer Support
- Long Return Waits and Poor Geek Squad Service at Store
- Laptop Wiped and Returned With Virus After Geek Squad Repair
- Automatic Renewal of Security Plan Led to Late Fee on Credit Card
- Phone Swap Charged Tax and Extra Fee Despite Even Exchange
- Employee Searched Twenty Minutes, General Manager Would Not Talk to Us
- Rude Geek Squad Employee and Unresponsive General Manager
- Prepaid Cards Could Not Refill Wireless Plan, Store Refused Help
- Banned From Forum After Complaining About Two Televisions
- Product Key Came Off With Scratched Label, Help Refused Until Monday
- New 15 Day Return Policy Refused Card Refund on USB Adapter
- Employees Ignored Customer in Burlington Computer Department
- Return Policy Changed to 15 Days, Unopened Phone Case Refused
- Unwanted Service Plan and Insurance Payments Cannot Be Canceled