Payment issues I always pay by my pre-paid debit card well this last payment somehow their site changed it to an eft payment with an account I've never seen or ever had and kept charging it so that finally I'm owing over 274.00 when I called their customer service and then their executive resolution team (yeah right that's a joke) they basically accused me of entering it that way even after I repeatedly explained to them I always pay with the same card every month they say they have no record of that card.
So something is apparently wrong with their payment site. All they keep repeating is the exact same thing as if they are illiterate or something. They said they would remove 30.00 of the fees which still have me owing over 240.00 and the worst part is I'm on a month to month account and have been guaranteed my bill will never go over my monthly service. I'm beginning to see a resemblance to direct tvs business practice. They have no concern in keeping me as a customer that I've been for over 2yrs and have recommended several people to them as well and my intentions are to tell my friends and make sure they check their bills and leave dish since they pursue unfair business practices and not wanting to help consumers.
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