I was checking on line Dishnetwork on the pricing that they had to offer sound very good, I spoke to a rep she told my bill would only be around $40.00 at the most when I got my first bill it was $90.73 (Your First bill is a 2 month Bill) so I figured my bill would be about $45.00 a month, Instead it was $80.00 When I asked them about they had a reason that didn't even make since.
When I called to make a payment I requested that my auotmatic debit to be cancelled that I would call to make my payments. I made a check payment on line and rceived a confirmation number then later my Dish wasn't working they tried to tell me that my check rejected, I spoke to my bank they said no check has hit my account they verified all the information was correct and when I called Dish Network they wouldn't even listen to me so I had to make a debit payment they charge me $10.00 (which is a rip off)
I had issues with my Dish and I called the Guy that Dish Network Contract's out to put in the dish, I told him he needed to do something about it because the contract was not signed and that this contract has to be signed withing 90 Days. He would not come out or do anything.
In July I called customer service to make a payment the customer service rep said that I could not make a payment with a check or debit that I would have to go to western union to make a payment, and I told her if that the kind of customer service I get then I wanted to cancell My Dish Network service and that they could come and get the Dish.
Dish mailed me UPS Boxes and expected me to get on A latter and to unscrew the LNBF off of the Dish that was on my roof, At that time I had A ulcer on my eye and my Eyes were very sentitve to the sun light there was no way I could do this, I called Dishnetwork and they didn't seem to care at all that I had to do this no matter what. I asked my Son to do this and UPS all of the equipment to Dishnetwork.
Then later I received A letter from the Bank that I had still opened when I orginally started with Dish This bank account has not been active.in this letter from my Bank it stated that they had questionable activity that maybe it was frud.
Dishnetwork was going in on my debit taking out money daily and they have not been authorized to do this & the contract wasn't even signed. I called Dishnetwork I dont know how many times they said when they got their Dish I would get my credit, I told that they were not Authorized to do this and they would not listen to me that the contract hasn't been signed.
I called again first of this week demanded that I talked to A Manager I was on hold for ever I told him my story and he never said A Word Then when he relized The contract wasn't signed that they had no right to take any money out of my account then he turned it over to a customer service Rep to take care of this, She acted like I wasn't going to get all of the credit and I told her again and again the contract wasn't signed and they need to credit everything back, If I have a bill they need to bill me and I would decide how it would get paid it's not their desion you could tell she felt traped I offered to fax everything from my bank thats not including a fee of $200.00 that I feel they should pay for what they have done.
Sharon
Indianapolis, Indiana
U.S.A.
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