I made a HUGE mistake in ordering DISH network. It was all okay in the beginning... I loved the channels and the quality was decent...
But, i had a baby and moved, and i cancelled the service... First, they said that i could not do that, but I DID!!! Well, previous to me cancelling the service i had use a friends credit card to make a one time payment on the account. Well, my friend called me yesterday and said that DISH had charged his card for $180 without notice. I called DISH and they said that it was within their rights to do that. I argued my point stating that they could not charge someone elses card without their permission.
WELL, i got online and checked my friends card and DISH had not only charged him $180 on the 19th they charged $124 and $2 on the 23rd. I called Dish and expalined that this was not MY card that they were charging, and i got a very rude person telling me that i had to pay it... I explained that this friend of mine had let me use his card ONE time only to make a payment. But it was not my card. They said they needed to talk to my friend, so i quickly conferenced him onto the call... The rep explained to him that he WOULD NOT reverse the charges, and it was his to pay!!!
We were transferred to a diff department and then to another department. When we FINALLY reached the corporate dept they said that they needed a copy of the BANK STATEMENT, and something stating that I was not an authorized user on his credit card but the bank was closed. SOOOO we hung up, i called back the next day, and went through the whole saga again. The person that i got was somewhat nice, but i had to get my friend on the line as well as his credit card company. Finally with the cc company on the line DISH understood that it was not MY card, it was simply used to pay a payment ONE time. The rep stated that he would remove the card from the account and he would refund the charges to the account...
WE were confident that this was resolved, BUT i decided to check my friends card again to see if the money was put back, And I found that DISH had charged the card AGAIN for $2 and $48 the same day that we talked to the rep and he said that the card was removed from the account...
SOOOO i called DISH yet again, and the rep that i talked to said to me plainly and meanly "you used this card on the account so we have the authority to charge the card" i said "so i could take your credit card and use it to pay my bills and you would be responsibly because i used it?" and his response was "YOU'LL PAY IT OR GO TO JAIL FOR FRAUD!!!" How dare he? I committed no such fraud. They did. I was given the authority to use my friends card ONE time to make a payment, and they took it upon themselves to continually charge the card on their own authority. I quickly spoke to a supervisor, who stated that it was in the process of being refunded and the new charges that were done on the same day that i talked to the rep were done BEFORE I spoke with them to resolve it... SHE said it would be refunded within 5-7 days. But we will see!!!
Meanwhile his insurance payment bounced because of all the charges...
It is not okay to assume that because i used the card one time that they can charge it again and again... There were over $300 in charges taken over the course of 6 days...
And had it been my card would it still be okay to make so many BIG charges so close together... A normal payment would be one payment in 30 days, not 5 payments in 6 days. It is my theory that they were doing multiple charges to be sure that they did not go over the limit on his acount, they wanted to get as close to the limit as they could!!!
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