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DISH Network Reviews, Complaints & Contacts

DISH Network L.L.C., based in Englewood, Colorado, runs DISH TV satellite service and Sling TV streaming. Its Digital Home Advantage and Flex24 plans carry an early termination fee of $20 for each remaining month. A federal and four-state Do Not Call case ended with a $210 million judgment in December 2020.

REVIEWS & COMPLAINTS1,661on USAComplaints · 4 in 2023-2026
WEBSITEdish.com
HEADQUARTERSEnglewood, CO
PROFILE CHECKED
Submit a Complaint Read reviews & complaints ↓ Official website ↗
VERIFIED

Contacts & Login

PhoneEmailAddress

Customer service & general contact

Cancel, billing & returns

Show all 11 contacts

Cancel, billing & returns (continued)

  • MyDISH account (bill, equipment tracking, returns)my.dish.com ↗
  • DISH cancellation line (Help Center page, 9am to 11pm ET, 7 days a week)(866) 974-0769

Official website

Other contacts

VERIFIED

Locations

  • Headquarters9601 South Meridian Boulevard, Englewood, CO 80112
  • Mailing addressP.O. Box 9033, Customer Service Center / Attn: Dispute Resolution, Littleton, CO 80160-9033
EDITORIAL

Is DISH Network Legitimate?

BBB and Trustpilot figures

Legal name
DISH Network L.L.C.
Founded
1980
Business type
Satellite pay-TV provider (DISH TV) and Sling TV streaming operator; wholly owned subsidiary of EchoStar Corporation (Nasdaq: ECHO)
Website
dish.comSource: DISH website, checked
Headquarters
Englewood, COSource: dish.com contact page and DISH Residential Customer Agreement, section 12C, checked
Owned by
EchoStar CorporationSource: DISH Network release of May 1, 2026 and EchoStar Form 10-K for 2025, checked

DISH Network L.L.C. is a long-established U.S. pay-TV provider: it signs the Residential Customer Agreement with DISH TV subscribers and is a wholly owned subsidiary of EchoStar Corporation (Nasdaq: ECHO), which reports its results to the SEC. Its BBB headquarters profile shows an A+ rating without BBB accreditation, 2,234 complaints in the last 3 years and a 1.13 out of 5 review average from 542 reviews; Trustpilot shows 1.2 out of 5 from 1,508 reviews.

Court and government records include a federal and four-state Do Not Call case that ended with a $210 million stipulated judgment in December 2020, which left the court's 2017 permanent injunction in place. The records also include a $61.2 million class judgment under the Telephone Consumer Protection Act that the Fourth Circuit affirmed. They also include a 2009 settlement with 46 state attorneys general in which DISH denied wrongdoing, and a 2025 advertising-review recommendation that DISH said it would follow. The DISH DBS Chapter 11 plan took effect on October 1, 2026, and the company said DISH TV and Sling TV operations were not affected.

EXTERNAL SOURCE

Independent Sources

BBB
542 reviews · 2,234 complaints · BBB business grade A+ · average customer rating 1.13 / 5
Figures checked
Trustpilot
1,508 reviews · TrustScore 1.2 / 5
Figures checked
EDITORIAL

Complaint Themes

Billing, unexpected or unauthorized chargesCancellation, early termination or contract-term feesCustomer service and call-center experienceEquipment, installation and service outagesChannels, programming and local-station availabilitySales calls, telemarketing and promotions or rebates

Themes, not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

1,661 complaints linked to the DISH Network profile are published on this site (2000-2026). 4 are from 2023-2026.

Show 15 more complaints on this page
EDITORIAL

Complaint record: USAComplaints posts, BBB and Trustpilot

Posts on this site. USAComplaints.com has 1,661 published complaint reports linked to this profile that name DISH Network itself, including posts filed under Dish, Dish TV, DishNetwork and the former name EchoStar Communications. Most were written between 2006 and 2013, so many describe older offers, prices and dealer practices. Posts that name DISH together with a retailer, reseller, rebate company or collection agency are linked separately, and posts about look-alike names or non-U.S. providers such as Dish TV India are not counted as DISH's own. The topics they raise most often are shown in the complaint themes on this page; a post can raise several, and some posts are favorable.

BBB and Trustpilot:

  • BBB, DISH Network LLC headquarters profile in Englewood, Colorado: rating A+ (BBB does not use customer reviews in the letter grade); not BBB Accredited. The profile lists 2,234 complaints in the last 3 years, 502 of them in the last 12 months. Customer reviews average 1.13 out of 5 from 542 reviews. BBB also keeps separate profiles for local DISH offices, which are not included in these figures.
  • Trustpilot, dish.com: TrustScore 1.2 out of 5 from 1,508 reviews. DISH claimed the profile in July 2015; Trustpilot notes that DISH has not invited customers to review recently and has not replied to negative reviews.

DISH TV is not a consumer financial product, so CFPB complaint data does not apply; TV service complaints go to the FCC.

Had an experience with DISH Network? Tell other people what happened.

Submit a Complaint
EDITORIAL

DISH TV cancellation, early termination fees, equipment returns, billing and disputes: what DISH's own documents say

The rules on this page come from DISH's current Residential Customer Agreement and plan agreements (versions dated September 10, 2026) and from DISH's own web pages, so you can compare them with what a sales or service representative tells you. Customers who signed up earlier are bound by the agreement version they accepted, which may differ. These rules cover DISH TV satellite service; Sling TV is a separate streaming service with its own terms and help center at sling.com.

Contact channels named by DISH. Section 1 of the Residential Customer Agreement lists 800-333-DISH, (800) 333-3474, the e-mail address [email protected] and a mailing address (DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033), and says customers may contact DISH "twenty-four (24) hours a day, any day of the year." It also warns: "Do not contact us at the address to which you mail your payments," because that address belongs to a third-party payment processing center. New customers can reach DISH sales at (844) 846-6758.

Cancelling. Section 6(B) of the Residential Customer Agreement says: "You may cancel your Services for any or no reason at any time (including, without limitation, during any term commitment to which you have agreed) by giving us notice of cancellation via the telephone number, [email protected] or General Customer Service Mailing Address set forth in Section 1." It adds that cancellation is "effective no sooner than the date that DISH actually receives notice" and that the customer may still owe an early termination fee and must return equipment. DISH's Help Center cancellation page lists (866) 974-0769, 9 AM to 11 PM ET, 7 days a week. In practice: send the cancellation by e-mail to [email protected] or by mail so you have a dated record, or, if you call, write down the date, time, the representative's name and any confirmation number. Ask DISH to confirm the final bill amount, any early termination fee and how the equipment will be returned.

Early termination fee. The Digital Home Advantage and Flex24 plan agreements (September 10, 2026 versions) each list a 24-month term commitment and say the early termination fee is "Prorated by multiplying $20 by the number of months remaining in your term commitment. Maximum early termination fee is $480." They apply the fee if service is "disconnected for ANY REASON (for example, and without limitation, if you cancel your DISH service because you move to a location where you cannot receive your DISH service)", and say "You are still bound by this Agreement (including, without limitation, the RCA) if you change your residence." They also say: "DISH will not charge you an early termination fee if you disconnect your DISH service within 24 hours after you accept the terms and conditions of this Agreement." The offer fine print on DISH's contact page repeats: "Early termination fee of $20/mo. remaining applies if you cancel early." Section 6(D) of the Residential Customer Agreement says charges, once charged to the account, "are non-refundable."

Right to cancel an in-person sale. The "3 Day Right to Rescind" version of the plan agreement contains a Notice of Cancellation: "You may cancel any transaction where goods or services were sold to you in person*, without any penalty or obligation, within three business days" (five business days for California residents aged 65 or older). The notice says to cancel by calling (800) 333-3474 or by mailing or delivering written notice to DISH Network L.L.C., P.O. Box 9033, Littleton, CO 80160-9033 by midnight of the last day. A postmark counts as proof of timely mailing. In that case DISH bears the cost and risk of returning the equipment.

Returning equipment. Section 8(B) of the Residential Customer Agreement requires leased equipment to be returned "within thirty (30) days following cancellation or disconnection," says the customer bears "all costs, expenses and risk of returning the Leased Equipment," and says equipment "will not be deemed returned until received by DISH." The Digital Home Advantage agreement lists unreturned-equipment charges ("LNBF, $49; Super Joey, 4K Joey, Wally, Joey, Wireless Joey, Hopper, and Hopper Plus, up to $100; Hopper Duo, $150; Hopper with Sling, $300; and Hopper 3, $350") and says charges already paid "will be refunded upon DISH's receipt of the applicable Leased Equipment." DISH sends return boxes and labels for leased equipment; the agreement also lets you ask DISH, at (800) 333-3474, to send a technician to remove the equipment for DISH's in-home service call fee, where available. Keep the carrier receipt and tracking number until the unreturned-equipment charge is removed from your bill. The fee for the return box differs between documents: Exhibit 1 of the Residential Customer Agreement lists an "Equipment Return TV Fee" of "Up to $20.00," while the Digital Home Advantage agreement says DISH "will charge you up to $25.00 for each such return label or empty box ("Box Return Fee")."

Price and programming changes. The plan agreements say DISH "has the right, without notice at any time and from time to time unless otherwise prohibited by law, (including, without limitation, during any term commitment to which you have agreed), to add, delete, rearrange, alter, change and/or eliminate: (A) any and all prices, fees and/or charges" and say that if a programming agreement expires, some programming "may not be available for some or all of the remaining term" and "you will not be entitled to any refund, credit, or other compensation." The offer fine print on DISH's contact page states that after two years "the then-market price for programming packages applies" and that, if selected, DISH Protect Silver is billed at $12.99 a month after six months "unless you call to cancel." The Digital Home Advantage agreement says DISH Protect can be cancelled by calling 800-333-DISH or e-mailing [email protected], and that billing of the regular price begins automatically after the six-month trial.

Local channels dropped. A carriage dispute with Gray Media removed 226 local channels in 113 markets from DISH TV lineups in March 2026, and DISH announced a new agreement restoring them on May 1, 2026. Under the plan-agreement language quoted on this page, DISH does not promise credits when programming is removed; a customer can still ask for one, and record the answer.

Disputes and arbitration. Section 12 of the Residential Customer Agreement states: "THIS AGREEMENT REQUIRES ARBITRATION OR SMALL CLAIMS COURT AND DOESN'T ALLOW CLASS ACTIONS." It requires a written "Dispute Resolution Notice" before arbitration or a small-claims case. DISH's documents differ on the details: section 12(C) says neither side may start arbitration or small claims "for at least sixty (60) days" after the notice and gives the notice address as Attn: Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112. Section 1 of the same agreement lists the Legal Dispute Resolution Notice Address as Attn: Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033. DISH's downloadable Dispute Resolution Notice form says "at least thirty (30) calendar days" and asks for mailing to that P.O. box. Section 12(N) gives "30 days after you set up an account with us or you start your Services" to opt out of arbitration by written notice (DISH publishes an opt-out form) and says opting out "won't negatively affect your relationship with us." Section 12(A) says customers keep the right to bring concerns to federal, state or local agencies such as the FCC.

Stopping sales calls. DISH's Do Not Call Policy says to call (855) 885-7906, or use the Do Not Contact request form on DISH's service agreements page, to be placed on DISH's internal Do Not Call list and to "allow up to thirty (30) days" for removal from sales programs already underway. Registering at DoNotCall.gov or (888) 382-1222 covers all telemarketers; the FTC says sales calls should stop within 31 days, and unwanted calls after that can be reported at ReportFraud.ftc.gov.

If DISH does not fix the problem. Put the complaint in writing to [email protected] or the Littleton P.O. box and keep copies. If a charge you dispute was paid by credit card, write to the card issuer within 60 days after the statement showing the charge was sent; the federal Fair Credit Billing Act then requires the issuer to investigate. Complaints about TV service, billing and unwanted calls can be filed with the FCC at fcc.gov/complaints or 1-888-CALL-FCC, (888) 225-5322; telemarketing and sales-practice complaints can also go to the FTC at ReportFraud.ftc.gov and to your state attorney general's consumer protection office. BBB forwards complaints filed on its DISH Network LLC profile to the company. For money claims, the agreement allows small claims court after the Dispute Resolution Notice period.

EDITORIAL

Government and self-regulatory actions: Do Not Call case, 2009 state settlement, NAD review, DISH Wireless settlement

Telemarketing (Do Not Call) case brought by the United States and four states. The FTC's case page describes the matter: "The DOJ, at the FTC's request, filed suit in federal district court charging that satellite television provider Dish Network, directly and through its authorized dealers, called numerous consumers whose numbers are on the National Do Not Call Registry," and that DISH assisted dealers in "robocalls" with prerecorded messages. The plaintiffs were the United States and California, Illinois, North Carolina and Ohio (United States v. DISH Network L.L.C., C.D. Ill. No. 3:09-cv-03073, filed March 25, 2009). Following a bench trial the court entered findings on June 5, 2017 and a $280 million award in civil penalties and statutory damages, plus a permanent injunction (amended August 10, 2017).

More on regulatorsShow less

On March 26, 2020 the Seventh Circuit (No. 17-3111) wrote that the district court had found more than 65 million violations, that DISH did not challenge the findings of fact, and that "the judgment of the district court is affirmed, except for its holding that DISH is liable for 'substantially assisting' Star Satellite and its measure of damages," which it vacated and remanded. DISH's Form 10-K for 2020 says the Seventh Circuit denied rehearing on June 25, 2020; that on December 4, 2020 the district court entered a stipulated order for monetary judgment of $210 million, which DISH paid on December 31, 2020; and that the injunction "is not affected by the stipulated order." California's attorney general described the $210 million as a multistate settlement concluding an 11-year dispute, with California receiving $39.9 million. DISH's petition to the Supreme Court was dismissed on January 7, 2021.

A second FTC complaint (2012). In August 2012 the FTC filed a separate complaint (FTC v. DISH Network L.L.C., C.D. Ill. No. 3:12-cv-03221) alleging that, since about September 2007, DISH and its dealers had made millions of calls to people who had told DISH not to call them again. DISH disputed the claims. In March 2013 the court allowed the FTC and the Justice Department to combine this case with the 2009 case, so these claims were litigated together with it; calls to people on DISH's own Do Not Call list were among the violations decided there.

Forty-six-state settlement (2009). On July 16, 2009 the Maine Attorney General announced that "DISH Network, L.L.C. will pay $5,991,000 to settle consumer protection allegations with attorneys general in 46 states." The release says the states alleged deceptive and unfair sales practices by DISH and its third-party retailers, including telemarketing calls in violation of do-not-call rules and undisclosed terms of customer agreements. The states also alleged undisclosed use of previously used or refurbished equipment and charging credit cards and bank accounts without adequate notice and authorization. It states: "The company has denied any wrongdoing," and that DISH agreed to pay restitution to consumers and to an agreement limiting how it can market services.

Advertising self-regulation (2025). In September 2025 the National Advertising Division of BBB National Programs, in a challenge brought by competitor DIRECTV, LLC, recommended that DISH Network L.L.C. "discontinue or modify" "$30 a month" savings claims for switching from DIRECTV. NAD found that the plans being compared, DISH's AT200 and DIRECTV's ULTIMATE, were named only in fine print, which it considered inadequate, and that the ads did not disclose that DIRECTV's plan includes regional sports networks while DISH's does not. It recommended that any modified claim not call the DISH plan an "upgrade" and disclose the plans and channel differences being compared. In its advertiser statement DISH said that although it disagrees with NAD's conclusion, it "will comply and modify its advertising."

Subsidiary DISH Wireless (Boost Mobile), May 2026 (not DISH TV). The Justice Department announced on May 6, 2026 that DISH Wireless LLC agreed to pay $17,280,240 to resolve allegations about claims to the FCC's Emergency Broadband Benefit and Affordable Connectivity programs for Boost Mobile subscribers. The settlement agreement states it "is neither an admission of liability by DISH nor a concession by the United States that its claims are not well founded." It concerns a wireless subsidiary's participation in federal low-income broadband programs, not DISH TV satellite subscribers.

Where DISH TV complaints go. The FCC handles complaints about satellite TV service, billing and unwanted calls; the FTC takes reports about telemarketing and Do Not Call violations; and each state attorney general's consumer protection office takes complaints about sales practices and contract terms in that state.

EDITORIAL

Lawsuits: Krakauer class judgment, 2023 data-breach class actions, Sling Pass disputes

Court records

Krakauer v. DISH Network L.L.C. (class action under the Telephone Consumer Protection Act, M.D.N.C. No. 1:14-cv-00333). The Fourth Circuit's opinion (No. 18-1518, decided May 30, 2019) says the class certified in 2015 covered people whose numbers had been on the national Do-Not-Call registry or on DISH's or the caller's individual Do-Not-Call lists for at least 30 days. Class members also had to have received two calls in a year. The court later narrowed the class.

More on the lawsuitsShow less

The calls were placed by a firm called Satellite Systems Network, which at the time marketed only DISH. According to DISH's Form 10-K for 2020, the jury found the firm acted as DISH's agent when it made the 51,119 calls at issue and that class members could recover $400 per call. On May 22, 2017 the court ruled the violations willful and knowing and trebled the award to $1,200 per call. The Fourth Circuit footnote describes a final judgment of April 5, 2018 covering 18,066 class members with an aggregate award of $61,243,800.

The Form 10-K says the Fourth Circuit affirmed on May 30, 2019, the Supreme Court denied review on December 16, 2019, and DISH paid the $61 million judgment into the court in the third quarter of 2019. A later DISH appeal over what should happen to about $11 million in unclaimed funds was dismissed as premature on December 1, 2020. Payments to class members were handled through a court-supervised claims process.

Data-breach class actions (D. Colo. No. 1:23-cv-01168). Beginning May 9, 2023, eleven proposed class actions were filed over the February 23, 2023 cybersecurity incident and later consolidated as Owen-Brooks v. DISH Network. On September 27, 2024 the court dismissed the claims of eight of the eleven named plaintiffs. According to EchoStar's Form 10-K for 2025, DISH then moved for summary judgment on standing, the remaining plaintiffs agreed to a walk-away settlement instead of opposing it, and the case was dismissed on September 10, 2025. No money was paid to a class.

Disputes with programmers over Sling TV passes. In August and September 2025 Disney and Warner Bros. Discovery affiliates sued DISH Network L.L.C. in federal court in Manhattan, claiming that Sling TV's Day, Weekend and Week Pass subscriptions breach their carriage agreements. The court denied both requests for a preliminary injunction (November 17 and December 23, 2025), and DISH filed antitrust and breach-of-contract counterclaims against Disney. These are commercial disputes between companies, not consumer claims.

PUBLIC RECORD

Court & Public Records

United States of America and States of California, Illinois, North Carolina and Ohio v. DISH Network L.L.C. (Do Not Call and Telemarketing Sales Rule violations)

Settled

U.S. District Court, Central District of Illinois (appeal: Seventh Circuit No. 17-3111)Filed Decided Docket 3:09-cv-03073Source ↗

Settled

The district court entered findings and a $280 million award in civil penalties and statutory damages on June 5, 2017, plus a permanent injunction (amended August 10, 2017). On March 26, 2020 the Seventh Circuit affirmed except for the "substantially assisting" holding and the measure of damages, which it vacated and remanded. On December 4, 2020 the court entered a stipulated order for monetary judgment of $210 million, which DISH's Form 10-K for 2020 says DISH paid on December 31, 2020; that order left the permanent injunction in place. DISH's petition to the Supreme Court was dismissed on January 7, 2021.

Krakauer v. DISH Network L.L.C. (Telephone Consumer Protection Act class action)

Judgment

U.S. District Court, Middle District of North Carolina (appeals: Fourth Circuit Nos. 18-1518, 20-1077, 21-1616)Decided Docket 1:14-cv-00333Source ↗

Judgment entered

Judgment for the class, affirmed on appeal. A jury found that the telemarketer Satellite Systems Network acted as DISH's agent for the 51,119 calls at issue and set damages at $400 per call; the court found the violations willful and knowing and trebled the award. The final judgment of April 5, 2018 covered 18,066 class members and totaled $61,243,800. The Fourth Circuit affirmed on May 30, 2019, and the Supreme Court denied review on December 16, 2019. A later DISH appeal over what should happen to about $11 million in unclaimed funds was dismissed as premature on December 1, 2020.

Owen-Brooks et al. v. DISH Network (consolidated data-breach class action over the February 23, 2023 cybersecurity incident)

Dismissed

U.S. District Court, District of ColoradoFiled Decided Docket 1:23-cv-01168Source ↗

Dismissed

EchoStar's Form 10-K for 2025 says eleven putative class actions were filed, the first on May 9, 2023, and consolidated on August 2, 2023; the court dismissed claims of eight of eleven named plaintiffs on September 27, 2024; DISH moved for summary judgment on standing; and "rather than oppose the motion, the plaintiffs agreed to a walk-away settlement and the case was dismissed on September 10, 2025." EchoStar states the matter is concluded.

EDITORIAL

Company background: ownership, DIRECTV deal, Chapter 11 and the 2026 Gray Media blackout

DISH Network L.L.C., formerly known as EchoStar Satellite L.L.C., is the company that provides DISH TV service and signs the Residential Customer Agreement with each subscriber. Its headquarters are at 9601 South Meridian Boulevard, Englewood, Colorado 80112. The business traces back to EchoStar, which Charlie Ergen, Candy Ergen and Jim DeFranco founded in 1980 as a C-band satellite distributor.

Ownership. EchoStar Corporation completed its acquisition of DISH Network Corporation on December 31, 2023, and DISH Network is now a wholly owned subsidiary of EchoStar. EchoStar's Nasdaq ticker changed from SATS to ECHO on June 24, 2026. EchoStar sells pay-TV under two brands, DISH TV (satellite) and SLING TV (streaming); its Form 10-K for 2025 reports 5.022 million DISH TV and 1.976 million SLING TV subscribers in the United States at the end of 2025. EchoStar's Boost Mobile wireless business and Hughes satellite internet are separate businesses with their own customer terms.

More company historyShow less

DIRECTV transaction (2024). On September 29, 2024 EchoStar and DIRECTV Holdings, LLC signed an agreement for DIRECTV to acquire DISH DBS Corporation, which EchoStar describes as operating its Pay-TV business. EchoStar's Form 10-K for 2024 says DIRECTV terminated the agreement effective November 22, 2024 because DISH DBS bondholders did not accept the related debt exchange offer, and that neither party owed the other a termination fee.

DISH DBS Chapter 11 (June to October 2026). On June 30, 2026 DISH DBS Corporation and certain subsidiaries, together with DISH Wireless, filed prepackaged Chapter 11 cases in the U.S. Bankruptcy Court for the Southern District of Texas. EchoStar said the filing "will not impact DISH TV, Sling TV, or their active operations and employees" and asked the court for permission to keep paying vendors, retailers and other trade creditors in the ordinary course. The court confirmed the DISH DBS plan on September 29, 2026, and the DISH DBS entities emerged from Chapter 11 on October 1, 2026 with about $4.35 billion less debt; the DISH Wireless entities are proceeding under a separate plan. DISH TV service continued throughout the case, and customer agreements are still issued in the name of DISH Network L.L.C.

Spectrum sale to AT&T (July 2026). In July 2026 EchoStar completed the sale of its 3.45 GHz and 600 MHz wireless spectrum licenses to AT&T. The deal concerned wireless licenses, not DISH TV or its subscribers.

Local-channel blackout (March to May 2026). In March 2026 Gray Media's 226 local stations in 113 markets went dark on DISH TV during a carriage dispute. DISH said Gray was demanding higher retransmission-consent fees and had made last-minute demands about stations it did not yet own; Gray said DISH had demanded a contract provision that none of Gray's other distribution agreements contain. DISH pointed customers to over-the-air antennas and network streaming apps. On May 1, 2026 DISH and Gray announced a new multi-year carriage agreement that restored all 226 channels. The announcement did not mention bill credits for the blackout period.

February 2023 cybersecurity incident. A cybersecurity incident on February 23, 2023 disrupted DISH systems and led to data-breach class actions, which ended in 2025 (see the litigation section).

VERIFIED

Company Relationships

  • Owned byEchoStar Corporation
  • Formerly known asEchoStar Satellite L.L.C.
  • Affiliated withDISH Wireless L.L.C. (Boost Mobile)
EDITORIAL

Frequently Asked Questions

How do I cancel DISH TV?

DISH's Residential Customer Agreement, section 6(B), says a customer may cancel "for any or no reason at any time" by giving notice "via the telephone number, [email protected] or General Customer Service Mailing Address" in section 1 ((800) 333-3474; DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033). DISH's Help Center also lists a cancellation line, (866) 974-0769, open 9 AM to 11 PM ET. Cancellation takes effect no sooner than the date DISH actually receives the notice, so an e-mail or a dated letter gives you a record. Cancelling inside a 24-month term commitment triggers the early termination fee of $20 per remaining month, and leased equipment must be returned within 30 days.

What channels are the SEC Network, Big Ten Network and ESPN on DISH?

DISH's college football page lists SEC Network on channel 404 and Big Ten Network on channel 405, with America's Top 120 Plus as the minimum package. It lists ESPN on channel 140, ESPNU on 141 and ESPN2 on 143, with America's Top 120 as the minimum package. DISH's packages page says America's Top 120+ has "All of America's Top 120 and more, including Big Ten Network and NFL Network". Local ABC, CBS, FOX and NBC channels are listed as varying by location. The full list by package is in DISH's channel guide at dish.com/guide/networks.

What DISH TV packages are there?

DISH's packages page lists America's Top 120, America's Top 120+, America's Top 200 and America's Top 250, plus DishLATINO Plus, DishLATINO Dos and DishLATINO Max. DISH links its channel guide at dish.com/guide/networks for the channels in each package.

How much is the DISH early termination fee?

DISH's Digital Home Advantage and Flex24 plan agreements dated September 10, 2026 say the fee is "Prorated by multiplying $20 by the number of months remaining in your term commitment. Maximum early termination fee is $480," for a 24-month commitment, and that no fee is charged if service is disconnected within 24 hours after accepting the agreement. The agreements apply the fee if service is disconnected for any reason, including a move to a place where DISH cannot be received. Agreements from older offers may have different amounts; the agreement you signed controls.

How do I return DISH equipment and what if I don't?

The Residential Customer Agreement requires leased equipment to be returned within 30 days after cancellation or disconnection, at the customer's cost and risk, and says it is not returned until DISH receives it. DISH sends return boxes and labels and may charge up to $20 to $25 for each, depending on the agreement version. If equipment is not returned, the plan agreements list unreturned-equipment charges from $49 for an LNBF to $350 for a Hopper 3, and say charges already paid are refunded once DISH receives the equipment. Keep the shipping receipt and tracking number until the charge is cleared.

How do I stop sales calls from DISH or its dealers?

Call DISH at (855) 885-7906 and ask to be placed on DISH's internal Do Not Call list; DISH's policy says to allow up to 30 days for removal from sales programs already underway. Also register your number at DoNotCall.gov or (888) 382-1222, which covers all telemarketers; the FTC says sales calls should stop within 31 days. Note the date, time, caller ID and company name of any later call and report it at ReportFraud.ftc.gov or to the FCC at fcc.gov/complaints.

Does DISH require arbitration, and can I opt out?

DISH's Residential Customer Agreement says in section 12 that it "REQUIRES ARBITRATION OR SMALL CLAIMS COURT AND DOESN'T ALLOW CLASS ACTIONS." Section 12(N) gives "30 days after you set up an account with us or you start your Services" to opt out by written notice to DISH Network L.L.C., Attn: Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112, and DISH publishes an opt-out form. Before arbitration or small claims a written Dispute Resolution Notice is required; the agreement says 60 days of informal resolution, while DISH's notice form says 30 calendar days. The agreement says customers can still bring concerns to agencies such as the FCC.

What happened in the federal Do Not Call case against DISH?

In United States v. DISH Network L.L.C. (C.D. Ill. No. 3:09-cv-03073), the district court entered a $280 million award and an injunction in 2017. On March 26, 2020 the Seventh Circuit affirmed liability but vacated the damages measure and one assisting-liability holding and remanded. On December 4, 2020 the court entered a stipulated order for monetary judgment of $210 million, which DISH's Form 10-K for 2020 says it paid on December 31, 2020; that order left the 2017 permanent injunction in place. DISH's petition to the Supreme Court was dismissed on January 7, 2021. A separate private class action, Krakauer v. DISH, is covered in the lawsuits section.

Did DISH's 2026 Chapter 11 case affect DISH TV customers?

According to EchoStar, DISH did not. When DISH DBS Corporation and certain subsidiaries filed prepackaged Chapter 11 cases on June 30, 2026, EchoStar said the filing "will not impact DISH TV, Sling TV, or their active operations and employees." The court confirmed the DISH DBS plan on September 29, 2026, and the DISH DBS entities emerged on October 1, 2026 with about $4.35 billion less debt. DISH TV customers remain bound by their existing agreements, including the early termination fee and equipment-return rules; questions about a specific bill go to DISH at (800) 333-3474.

Does DISH give a credit when a channel is dropped?

The DISH Digital Home Advantage agreement says agreements with programming suppliers may expire, some programming "may not be available for some or all of the remaining term," and "you will not be entitled to any refund, credit, or other compensation, as more fully set forth in the RCA." In March 2026 DISH said Gray Media's removal of 226 local channels in 113 markets left them unavailable, and on May 1, 2026 DISH announced a new agreement restoring them; the announcement does not mention credits.

Is DISH Network the same company as EchoStar?

DISH Network L.L.C. is a wholly owned subsidiary of EchoStar Corporation (Nasdaq: ECHO), which acquired DISH Network Corporation on December 31, 2023, according to EchoStar's SEC filings and DISH's May 1, 2026 release. DISH's Residential Customer Agreement says DISH Network L.L.C. was formerly known as EchoStar Satellite L.L.C. EchoStar also owns the Hughes satellite-internet business and the Boost Mobile wireless brand, which are separate from DISH TV.

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