Independent profile — not affiliated with DISH Network

DISH Network

DISH Network L.L.C. is the Englewood, Colorado company, a wholly owned subsidiary of EchoStar Corporation (Nasdaq: ECHO), behind DISH TV satellite service and Sling TV streaming. This page quotes the cancellation, early-termination-fee, equipment-return and dispute terms in DISH's own agreements, summarizes the federal and state Do Not Call case that ended in a $210 million stipulated judgment in December 2020 and a $61 million class judgment, and lists BBB and Trustpilot figures as displayed on October 5, 2026. USAComplaints.com has 1,685 posts naming DISH, almost all dated 2000 to 2013.

COMPLAINTS1685
VERIFIED PHONE1-800-333-3474
LAST CHECKED2026-10-05
Write a Review Jump to complaints ↓
CONSUMER ALLEGATION

Complaints & Reviews on USAComplaints

1685 complaints on USAComplaints, including 4 published in the last three years.

EDITORIAL

Complaint Themes

Billing, unexpected or unauthorized charges (keyword match)Cancellation, early termination or contract-term fees (keyword match)Customer service and call-center experience (keyword match)Equipment, installation and service outages (keyword match)Channels, programming and local-station availability (keyword match)Sales calls, telemarketing and promotions or rebates (keyword match)

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBB: 572 reviews, 2334 complaints
Trustpilot: 1496 reviews,
VERIFIED

Contacts & Login

VERIFIED

Locations

TypeAddress
Headquarters9601 South Meridian Boulevard Englewood CO 80112
Mailing addressP.O. Box 9033 Littleton CO 80160-9033
EDITORIAL

DISH TV cancellation, early termination fees, equipment returns, billing and disputes: what DISH's own documents say (checked October 5, 2026)

The documents below were opened on October 5, 2026. They are DISH's own pages and agreements (Residential Customer Agreement and plan agreements dated September 10, 2026), quoted so you can compare them with what a sales or service representative tells you. The posts on this site about DISH are mostly dated 2000 to 2013, so many describe older offers and rules.

Contact channels named by DISH. Section 1 of the Residential Customer Agreement lists 800-333-DISH (800-333-3474), the e-mail address [email protected] and a mailing address (DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033), and says customers may contact DISH "twenty-four (24) hours a day, any day of the year." It also says: "Do not contact us at the address to which you mail your payments."

Cancelling. Section 6(B) of the Residential Customer Agreement says: "You may cancel your Services for any or no reason at any time (including, without limitation, during any term commitment to which you have agreed) by giving us notice of cancellation via the telephone number, [email protected] or General Customer Service Mailing Address set forth in Section 1." It adds that cancellation is "effective no sooner than the date that DISH actually receives notice" and that the customer may still owe an early termination fee and must return equipment. DISH's "Cancel My DISH Service" help page lists options to consider first (pause, lower the bill, move) and then says: "Give us a call to cancel your service, or reference your Residential Customer Agreement for more cancellation information. Call between 9:00am - 11:00pm ET, 7 days a week." Its call button reads "Call 866-974-0769" (page opened October 5, 2026), a different number from the 800-333-3474 customer-service line in section 1 of the agreement. The two pages therefore describe different hours; the agreement describes customer service as available around the clock.

Early termination fee. The Digital Home Advantage and Flex24 plan agreements (September 10, 2026 versions) each list a 24-month term commitment and say the early termination fee is "Prorated by multiplying $20 by the number of months remaining in your term commitment. Maximum early termination fee is $480." They apply the fee if service is "disconnected for ANY REASON (for example, and without limitation, if you cancel your DISH service because you move to a location where you cannot receive your DISH service)", and say "You are still bound by this Agreement (including, without limitation, the RCA) if you change your residence." They also say: "DISH will not charge you an early termination fee if you disconnect your DISH service within 24 hours after you accept the terms and conditions of this Agreement." The fine print on dish.com/contact.html states "Early termination fee of $20/mo. remaining applies if you cancel early." Section 6(D) of the Residential Customer Agreement says charges, once charged, "are non-refundable" and that no credit is given for unused promotional periods.

Right to cancel an in-person sale. The "3 Day Right to Rescind" version of the plan agreement contains a Notice of Cancellation: "You may cancel any transaction where goods or services were sold to you in person*, without any penalty or obligation, within three business days" (five business days for California residents aged 65 or older), by calling (800) 333-3474 or mailing written notice to DISH NETWORK L.L.C., PO BOX 9033, Littleton, CO 80160-9033.

Returning equipment. Section 8(B) of the Residential Customer Agreement requires leased equipment to be returned "within thirty (30) days following cancellation or disconnection," says the customer bears "all costs, expenses and risk of returning the Leased Equipment," and says equipment "will not be deemed returned until received by DISH." The Digital Home Advantage agreement lists unreturned-equipment charges ("LNBF, $49; Super Joey, 4K Joey, Wally, Joey, Wireless Joey, Hopper, and Hopper Plus, up to $100; Hopper Duo, $150; Hopper with Sling, $300; and Hopper 3, $350") and says charges already paid "will be refunded upon DISH's receipt of the applicable Leased Equipment." DISH's Return Center page tells customers to place equipment in the box DISH shipped, "adhere the prepaid label," and drop it at a UPS location; it says "Return boxes can take up to 15 business days to arrive," and gives a fallback address if no box or label arrives (1285 Joe Battle Boulevard, Suite A, El Paso, Texas 79936). It also says: "a credit will be issued to your account within seven business days of DISH receiving and processing your returned equipment." The fee for the return box differs between documents: Exhibit 1 of the Residential Customer Agreement lists an "Equipment Return TV Fee" of "Up to $20.00," while the Digital Home Advantage agreement says DISH "will charge you up to $25.00 for each such return label or empty box ("Box Return Fee")."

Price and programming changes. The plan agreements say DISH "has the right, without notice at any time and from time to time unless otherwise prohibited by law, (including, without limitation, during any term commitment to which you have agreed), to add, delete, rearrange, alter, change and/or eliminate: (A) any and all prices, fees and/or charges" and say that if a programming agreement expires, some programming "may not be available for some or all of the remaining term" and "you will not be entitled to any refund, credit, or other compensation." The advertised-offer fine print on dish.com/contact.html states that after two years "the then-market price for programming packages applies" and that, if selected, DISH Protect Silver is billed at $12.99 a month after six months "unless you call to cancel." The Digital Home Advantage agreement says DISH Protect can be cancelled by calling 800-333-DISH or e-mailing [email protected], and that billing of the regular price begins automatically after the six-month trial.

Local channels dropped. A carriage dispute with Gray Media removed 226 local channels in 113 markets from DISH TV lineups in March 2026, and DISH announced a new agreement restoring them on May 1, 2026 (details in the company-background section). Under the quoted plan-agreement language, DISH does not promise credits when programming is removed.

Disputes and arbitration. Section 12 of the Residential Customer Agreement states: "THIS AGREEMENT REQUIRES ARBITRATION OR SMALL CLAIMS COURT AND DOESN'T ALLOW CLASS ACTIONS." It requires a written "Dispute Resolution Notice" before arbitration or a small-claims case. DISH's own documents differ on the details: section 12(C) says neither side may start arbitration or small claims "for at least sixty (60) days" after the notice and gives the notice address as Attn: Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112, while section 1 of the same agreement lists the Legal Dispute Resolution Notice Address as Attn: Dispute Resolution, P.O. Box 9033, Littleton, CO 80160-9033, and DISH's downloadable Dispute Resolution Notice form says "at least thirty (30) calendar days" and asks for mailing to that P.O. box. Section 12(N) gives "30 days after you set up an account with us or you start your Services" to opt out of arbitration by written notice (DISH publishes an opt-out form) and says opting out "won't negatively affect your relationship with us." Section 12(A) says customers keep the right to bring concerns to agencies such as the FCC.

Stopping sales calls. DISH's service-agreements page says to call 1-855-885-7906 to be placed on DISH's Internal Do Not Call list and says to "allow up to thirty (30) days" for removal from sales programs already underway; DISH's separate Do-Not-Call Policy PDF says it "may take up to 10 calendar days" and gives the compliance department number 800-333-3474. The FTC's FAQ says the National Do Not Call Registry is at DoNotCall.gov or 1-888-382-1222, that it can take up to 31 days for sales calls to stop, and that calls can be reported at reportfraud.ftc.gov.

Outside routes. The FCC's consumer-complaint guide says to file at fcc.gov/complaints or by phone at 1-888-CALL-FCC (1-888-225-5322). A state attorney general's consumer office is another route. BBB lists a complaint process on its DISH Network, LLC profile (counts in the complaint-record section).

EDITORIAL

Government and self-regulatory actions: Do Not Call case, 2009 state settlement, NAD review, DISH Wireless settlement

Telemarketing (Do Not Call) case brought by the United States and four states. The FTC's case page describes the matter: "The DOJ, at the FTC's request, filed suit in federal district court charging that satellite television provider Dish Network, directly and through its authorized dealers, called numerous consumers whose numbers are on the National Do Not Call Registry," and that DISH assisted dealers in "robocalls" with prerecorded messages. The plaintiffs were the United States and California, Illinois, North Carolina and Ohio (United States v. DISH Network L.L.C., C.D. Ill. No. 3:09-cv-03073, filed March 25, 2009). Following a bench trial the court entered findings on June 5, 2017 and a $280 million award in civil penalties and statutory damages, plus a permanent injunction (amended August 10, 2017). On March 26, 2020 the Seventh Circuit (No. 17-3111) wrote that the district court had found more than 65 million violations, that DISH did not challenge the findings of fact, and that "the judgment of the district court is affirmed, except for its holding that DISH is liable for 'substantially assisting' Star Satellite and its measure of damages," which it vacated and remanded. DISH's Form 10-K for 2020 says the Seventh Circuit denied rehearing on June 25, 2020; that on December 4, 2020 the district court entered a stipulated order for monetary judgment of $210 million, which DISH paid on December 31, 2020; and that the injunction "is not affected by the stipulated order." California's attorney general described the $210 million as a multistate settlement concluding an 11-year dispute, with California receiving $39.9 million. The FTC page lists an order dismissing DISH's certiorari petition dated January 7, 2021. The court docket shows a March 16, 2023 order, on the parties' consent, changing the injunction's semi-annual disclosure obligations to producing compliance materials "upon request."

A second FTC complaint (2012). The FTC filed a separate complaint on August 23, 2012 (FTC v. DISH Network L.L.C., C.D. Ill. No. 3:12-cv-03221) alleging calls to consumers who had asked DISH not to call again. The 2009 case's docket shows the court dismissed the 2012 case without prejudice with leave to file the claim in the 2009 case.

Forty-six-state settlement (2009). On July 16, 2009 the Maine Attorney General announced that "DISH Network, L.L.C. will pay $5,991,000 to settle consumer protection allegations with attorneys general in 46 states." The release says the states alleged deceptive and unfair sales practices by DISH and its third-party retailers, including telemarketing calls in violation of do-not-call rules, undisclosed terms of customer agreements, undisclosed use of previously used or refurbished equipment, and charging credit cards and bank accounts without adequate notice and authorization. It states: "The company has denied any wrongdoing," and that DISH agreed to pay restitution to consumers and to an agreement limiting how it can market services.

Advertising self-regulation (2025). On September 2, 2025 the National Advertising Division of BBB National Programs (NAD Case #7497), in an expedited challenge brought by competitor DIRECTV, LLC, recommended that DISH Network L.L.C. "discontinue or modify" "$30 a month" savings claims for switching from DIRECTV. NAD found the price comparison between DISH's AT200 plan and DIRECTV's ULTIMATE plan appeared only in small print and that DIRECTV includes regional sports networks while DISH does not. In its advertiser statement DISH said that although it disagrees with NAD's conclusion, it "will comply and modify its advertising."

Subsidiary DISH Wireless (Boost Mobile), May 2026 (not DISH TV). The Justice Department announced on May 6, 2026 that DISH Wireless LLC agreed to pay $17,280,240 to resolve allegations about claims to the FCC's Emergency Broadband Benefit and Affordable Connectivity programs for Boost Mobile subscribers. The settlement agreement states it "is neither an admission of liability by DISH nor a concession by the United States that its claims are not well founded." It concerns a wireless subsidiary's participation in federal low-income broadband programs, not DISH TV satellite subscribers.

No other federal or state enforcement action against DISH Network L.L.C. was identified in the sources checked on October 5, 2026 (the FTC case pages, the court dockets above, EchoStar's SEC filings and the attorney-general releases cited); state regulators' databases were not searched exhaustively.

EDITORIAL

Company background: ownership, DIRECTV deal, Chapter 11 and the 2026 Gray Media blackout

DISH Network L.L.C. is the service provider named in DISH's Residential Customer Agreement, which says the agreement's "DISH" means "DISH Network L.L.C. (formerly known as EchoStar Satellite L.L.C.)." Its headquarters address is 9601 South Meridian Boulevard, Englewood, Colorado 80112. BBB's page data for its headquarters profile lists the business as started and incorporated on December 9, 1980.

Ownership. EchoStar Corporation (Nasdaq: ECHO; EchoStar says it traded as SATS until the symbol changed effective June 24, 2026) completed the acquisition of DISH Network Corporation on December 31, 2023 (the "Merger" in EchoStar's filings). DISH's May 1, 2026 release says: "DISH Network is a wholly owned subsidiary of EchoStar Corporation." In its Form 10-K for 2025 EchoStar says it offers pay-TV services under the DISH and SLING brands and reports, as of December 31, 2025, 6.998 million U.S. Pay-TV subscribers, including 5.022 million DISH TV subscribers and 1.976 million SLING TV subscribers (company statements). EchoStar's Boost Mobile and Gen Mobile wireless brands are a separate segment and are not the subject of this page.

DIRECTV transaction (2024). On September 29, 2024 EchoStar and DIRECTV Holdings, LLC signed an agreement for DIRECTV to acquire DISH DBS Corporation, which EchoStar describes as operating its Pay-TV business. EchoStar's Form 10-K for 2024 says DIRECTV terminated the agreement effective November 22, 2024 because the related exchange offers were not completed, and that no termination fee was due from either party.

DISH DBS Chapter 11 (June to October 2026). On June 30, 2026 DISH DBS Corporation and certain subsidiaries, including DISH Wireless L.L.C. and its subsidiaries, filed prepackaged Chapter 11 cases in the U.S. Bankruptcy Court for the Southern District of Texas. EchoStar's release said the filing "will not impact DISH TV, Sling TV, or their active operations and employees" and that DISH DBS sought approval to pay vendors, retailers and other trade creditors in the ordinary course. EchoStar's Form 8-K dated October 2, 2026 states that the court confirmed the DISH DBS plan on September 29, 2026, that the DISH DBS filing entities emerged on October 1, 2026, and that the restructuring reduced their aggregate indebtedness by approximately $4.35 billion. On August 27, 2026 the filing entities told the court they would use separate plans for the DISH DBS entities and the DISH Wireless entities. EchoStar's Form 10-Q for the quarter ended June 30, 2026 (filed August 3, 2026) refers to "the filing of the Prepackaged Chapter 11 Cases by DISH Network L.L.C." and says defendants in one patent suit filed a notice of the automatic stay "as a result of the filing of the Prepackaged Chapter 11 Cases by DISH DBS Corporation, DISH Network L.L.C., Sling TV Holding L.L.C. and Sling TV L.L.C." DISH Network L.L.C., the entity named in the Residential Customer Agreement, was therefore one of the Chapter 11 filing entities according to EchoStar's filing. The October 2 Form 8-K itself states that the DISH DBS filing entities emerged from bankruptcy and reduced indebtedness; it does not state what changes, if any, apply to customer contracts or bills, and the statement that customers are unaffected comes from EchoStar's June 30 release ("EchoStar's brands, customers, operations, and employees will not be affected"). This page has not reviewed the court's docket or creditor schedules.

Spectrum sale to AT&T (July 28, 2026). EchoStar's Form 8-K dated July 28, 2026 states that EchoStar and other seller parties completed the sale of 3.45 GHz and 600 MHz spectrum licenses to AT&T Mobility II LLC, a subsidiary of AT&T Inc., under a License Purchase Agreement dated August 25, 2025, and received proceeds of $20,250,000,000. The same filing says DISH DBS Corporation repaid its 7.75% Senior Notes due July 1, 2026 ($2,000,000,000 principal plus accrued interest) with court authorization. The transaction concerned wireless spectrum licenses; the filing does not describe a sale of DISH TV or its subscribers.

Local-channel blackout (March to May 2026). DISH's March 10, 2026 release said Gray Media had blacked out "226 channels in 113 markets" from the DISH TV lineup and blamed Gray's retransmission-fee demands; it advised customers to use an over-the-air antenna or streaming apps. Gray Media's side of the dispute was not reviewed for this page. On May 1, 2026 DISH announced "a new carriage agreement with Gray Media restoring 226 local channels in 113 markets." The release does not state whether customers received credits.

February 2023 cybersecurity incident. EchoStar's Form 10-K for 2025 refers to a "February 23, 2023 cybersecurity incident" and to class actions arising from it (see the litigation section).

EDITORIAL

Complaint record: USAComplaints posts, BBB and Trustpilot, reported separately

Posts on this site. USAComplaints.com has 1,685 approved posts whose offender field names DISH Network itself (Dish, Dish Network, DishNetwork, Dish TV, EchoStar Communications and misspellings). They are dated 2000 to 2015 (2000: 8, 2001: 22, 2002: 44, 2003: 37, 2004: 46, 2005: 67, 2006: 208, 2007: 181, 2008: 220, 2009: 115, 2010: 97, 2011: 193, 2012: 259, 2013: 177, 2014: 6, 2015: 1), plus four from September 2025 to March 2026, and are posters' accounts that this site has not verified. Another 242 posts are linked as non-primary because the offender field lists DISH together with a retailer, reseller or rebate company (for example VMC Satellite, E-Club or AT&T), and 6 because it lists a collection agency. Of the 2,317 candidate posts that mention DISH, DishNetwork or EchoStar in the offender field or title, 384 were not linked as DISH's own: 305 concern look-alike names, individuals, other businesses or non-U.S. providers such as Dish TV India, and 79 were removed after review because the text is machine-rewritten and unreadable, repeats another post, or contains no facts.

Using keyword matching on the 1,685 posts (a post can match several topics), the counts below are posts mentioning each topic; some posts are favorable.

  • Billing, unexpected or unauthorized charges (keyword match): 1,028 posts
  • Cancellation, early termination or contract-term fees (keyword match): 1,018 posts
  • Customer service and call-center experience (keyword match): 872 posts
  • Equipment, installation and service outages (keyword match): 1,059 posts
  • Channels, programming and local-station availability (keyword match): 575 posts
  • Sales calls, telemarketing and promotions or rebates (keyword match): 285 posts

External profiles, as displayed on October 5, 2026 (each reported separately and not combined):

  • BBB (profile for DISH Network, LLC, Englewood, CO, Headquarters): rating A+ (BBB says customer reviews are not used in the letter grade); not BBB Accredited; 2,334 total complaints in the last 3 years and 566 closed in the last 12 months; 1.12/5 from an average of 572 customer reviews. BBB lists many separate local DISH Network profiles, which are not combined here.
  • Trustpilot (dish.com): score 1.2 from 1,496 reviews; profile claimed (July 2015); Trustpilot notes the company has no recent history of asking for reviews, so the reviews may not be representative, and that it has not replied to negative reviews.

The BBB and Trustpilot figures count different things, cover different periods and are not added to the posts on this site. The CFPB complaint database is not used because DISH TV is not a financial product. A ComplaintsBoard figure is not used: the DISH Network page found there is labelled as a job-seekers profile.

EDITORIAL

Lawsuits: Krakauer class judgment, 2023 data-breach class actions, Sling Pass disputes

Krakauer v. DISH Network L.L.C. (class action under the Telephone Consumer Protection Act, M.D.N.C. No. 1:14-cv-00333). The Fourth Circuit's opinion (No. 18-1518, decided May 30, 2019) says the class certified in 2015 covered people whose numbers had been on the national Do-Not-Call registry or on DISH's or the caller's individual Do-Not-Call lists for at least 30 days and who received two calls in a year (the court later narrowed the class). The calls were placed by a firm called Satellite Systems Network, which at the time marketed only DISH. According to DISH's Form 10-K for 2020, the jury found the firm acted as DISH's agent when it made the 51,119 calls at issue and that class members could recover $400 per call; on May 22, 2017 the court ruled the violations willful and knowing and trebled the award to $1,200 per call. The Fourth Circuit footnote describes a final judgment of April 5, 2018 covering 18,066 class members with an aggregate award of $61,243,800. The Form 10-K says the Fourth Circuit affirmed on May 30, 2019, the Supreme Court denied certiorari on December 16, 2019, and the $61 million judgment was paid into the court in the third quarter of 2019. A second DISH appeal about the claims process was dismissed as premature on December 1, 2020; DISH's renewed appeal (No. 21-1616) was dismissed on DISH's stipulation on August 28, 2023. The district court docket shows the court ordering payments to the claims administrator and cy pres distributions through June 2026, including an April 29, 2021 order directing unclaimed judgment funds to cy pres recipients.

Data-breach class actions (D. Colo.). Beginning May 9, 2023, eleven putative class actions were filed over the February 23, 2023 cybersecurity incident. EchoStar's Form 10-K for 2025 says the cases were consolidated on August 2, 2023; that on September 27, 2024 the court dismissed claims by eight of eleven named plaintiffs; that DISH moved for summary judgment on standing; and that "rather than oppose the motion, the plaintiffs agreed to a walk-away settlement and the case was dismissed on September 10, 2025." EchoStar describes the matter as concluded.

Other disputes reported by EchoStar. In August and September 2025 Disney and Warner Bros. Discovery affiliates sued DISH Network L.L.C. in the Southern District of New York, contending Sling TV Day, Weekend and Week Pass subscriptions breach their carriage agreements; the court denied both preliminary-injunction motions (November 17 and December 23, 2025), and DISH asserted counterclaims (EchoStar Form 10-K for 2025). EchoStar's Form 10-Q for the quarter ended June 30, 2026 says the case "has been stayed in light of the filing of the Prepackaged Chapter 11 Cases by DISH Network L.L.C." These are commercial disputes between companies, not consumer claims.

EDITORIAL

Is DISH Network Legitimate?

DISH Network L.L.C. is named as the service provider in its own Residential Customer Agreement and is described in the SEC filings of its parent, EchoStar Corporation (Nasdaq: ECHO), as a wholly owned subsidiary. The BBB profile for its Englewood headquarters shows rating A+, no BBB accreditation, 2,334 complaints in three years and a 1.12/5 customer-review average; Trustpilot shows 1.2 from 1,496 reviews (all as displayed on October 5, 2026). Government and court records show a telemarketing case that ended in a $210 million stipulated monetary judgment in December 2020 (with a continuing injunction), a $61.2 million class judgment under the Telephone Consumer Protection Act that the Fourth Circuit affirmed and that DISH paid into the court, a 2009 forty-six-state settlement in which DISH denied wrongdoing, and a 2025 advertising-review recommendation that DISH said it would follow. DISH's Chapter 11 plan for DISH DBS and certain subsidiaries took effect on October 1, 2026, with the company stating that DISH TV and Sling TV operations were not affected. These facts are reported separately and are not combined into a rating or verdict.

PUBLIC RECORD

Court & Public Records

CaseAuthorityDatesTypeOutcomeSource
United States of America and States of California, Illinois, North Carolina and Ohio v. DISH Network L.L.C. (Do Not Call and Telemarketing Sales Rule violations)
Docket 3:09-cv-03073		U.S. District Court, Central District of Illinois (appeal: Seventh Circuit No. 17-3111)
SettledSettled

The district court entered findings and a $280 million award in civil penalties and statutory damages on June 5, 2017, plus a permanent injunction (amended August 10, 2017). On March 26, 2020 the Seventh Circuit affirmed except for the "substantially assisting" holding and the measure of damages, which it vacated and remanded. On December 4, 2020 the court entered a stipulated order for monetary judgment of $210 million, which DISH's Form 10-K for 2020 says was paid on December 31, 2020; the injunction was not affected. The Supreme Court petition was dismissed (order dated January 7, 2021, per the FTC case page). A March 16, 2023 order, on the parties' consent, changed the injunction's semi-annual disclosure obligations to production of compliance materials upon request.

Source
Krakauer v. DISH Network L.L.C. (Telephone Consumer Protection Act class action)
Docket 1:14-cv-00333		U.S. District Court, Middle District of North Carolina (appeals: Fourth Circuit Nos. 18-1518, 20-1077, 21-1616)—
JudgmentJudgment entered

According to DISH's Form 10-K for 2020, a jury found the telemarketer Satellite Systems Network acted as DISH's agent for the 51,119 calls at issue and set damages at $400 per call; the court found the violations willful and knowing and trebled the award. Final judgment of April 5, 2018 covered 18,066 class members and totaled $61,243,800. The Fourth Circuit affirmed on May 30, 2019; the Supreme Court denied certiorari on December 16, 2019 (per DISH's Form 10-K for 2020). A second appeal was dismissed on December 1, 2020 and DISH's renewed appeal was dismissed on DISH's stipulation on August 28, 2023. The district docket shows claims administration and cy pres payments continuing into 2026.

Source
Owen-Brooks et al. v. DISH Network (consolidated data-breach class action over the February 23, 2023 cybersecurity incident)U.S. District Court, District of Colorado
DismissedDismissed

EchoStar's Form 10-K for 2025 says eleven putative class actions were filed, the first on May 9, 2023, and consolidated on August 2, 2023; the court dismissed claims of eight of eleven named plaintiffs on September 27, 2024; DISH moved for summary judgment on standing; and "rather than oppose the motion, the plaintiffs agreed to a walk-away settlement and the case was dismissed on September 10, 2025." EchoStar states the matter is concluded.

Source
CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

VERIFIED

Company Relationships

  • Owned by: EchoStar Corporation
  • Formerly known as: EchoStar Satellite L.L.C.
  • Affiliated with: DISH Wireless L.L.C. (Boost Mobile)
EDITORIAL

Frequently Asked Questions

How do I cancel DISH TV?

Section 6(B) of DISH's Residential Customer Agreement says a customer may cancel "for any or no reason at any time" by giving notice "via the telephone number, [email protected] or General Customer Service Mailing Address" in section 1 (800-333-3474; DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, CO 80160-9033). It says cancellation is effective no sooner than the date DISH receives notice. DISH's cancel page says to call between 9:00am and 11:00pm ET, 7 days a week, and its call button shows 866-974-0769. Cancelling inside a term commitment can trigger the early termination fee, and leased equipment must be returned.

How much is the DISH early termination fee?

The Digital Home Advantage and Flex24 plan agreements dated September 10, 2026 say the fee is "Prorated by multiplying $20 by the number of months remaining in your term commitment. Maximum early termination fee is $480," for a 24-month commitment, and that no fee is charged if service is disconnected within 24 hours after accepting the agreement. The agreements apply the fee if service is disconnected for any reason, including a move to a place where DISH cannot be received. Agreements from older offers may have different amounts; the agreement you signed controls.

How do I return DISH equipment and what if I don't?

The Residential Customer Agreement requires leased equipment to be returned within 30 days after cancellation or disconnection, at the customer's cost and risk, and says it is not returned until DISH receives it. DISH's Return Center says to put the equipment in the box DISH sent, attach the prepaid label and drop it at a UPS location, that boxes can take up to 15 business days to arrive, and that a non-return charge is credited within seven business days after DISH receives and processes the equipment. The plan agreements list unreturned-equipment charges from $49 for an LNBF to $350 for a Hopper 3.

How do I stop sales calls from DISH or its dealers?

DISH's service-agreements page says to call 1-855-885-7906 to be placed on DISH's Internal Do Not Call list and to allow up to 30 days for removal from sales programs underway; DISH's separate Do-Not-Call Policy PDF says up to 10 calendar days. The FTC says to register at DoNotCall.gov or 1-888-382-1222, that it can take up to 31 days for sales calls to stop, and that calls can be reported at reportfraud.ftc.gov.

Does DISH require arbitration, and can I opt out?

Section 12 of the Residential Customer Agreement says it "REQUIRES ARBITRATION OR SMALL CLAIMS COURT AND DOESN'T ALLOW CLASS ACTIONS." Section 12(N) gives "30 days after you set up an account with us or you start your Services" to opt out by written notice to DISH Network L.L.C., Attn: Office of the General Counsel, 9601 South Meridian Boulevard, Englewood, Colorado 80112, and DISH publishes an opt-out form. Before arbitration or small claims a written Dispute Resolution Notice is required; the agreement says 60 days of informal resolution, while DISH's notice form says 30 calendar days. The agreement says customers can still bring concerns to agencies such as the FCC.

What happened in the federal Do Not Call case against DISH?

In United States v. DISH Network L.L.C. (C.D. Ill. No. 3:09-cv-03073), the district court entered a $280 million award and an injunction in 2017. On March 26, 2020 the Seventh Circuit affirmed liability but vacated the damages measure and one assisting-liability holding and remanded. On December 4, 2020 the court entered a stipulated order for monetary judgment of $210 million, which DISH's Form 10-K for 2020 says it paid on December 31, 2020; the injunction was not affected. A separate private class case, Krakauer, produced a $61,243,800 judgment that the Fourth Circuit affirmed on May 30, 2019.

Did DISH's 2026 Chapter 11 case affect DISH TV customers?

EchoStar's June 30, 2026 release said the filing by DISH DBS Corporation and certain subsidiaries "will not impact DISH TV, Sling TV, or their active operations and employees." EchoStar's Form 8-K dated October 2, 2026 says the court confirmed the DISH DBS plan on September 29, 2026 and the DISH DBS filing entities emerged on October 1, 2026, reducing their aggregate indebtedness by approximately $4.35 billion. EchoStar's Form 10-Q for the quarter ended June 30, 2026 refers to the Chapter 11 filing by DISH Network L.L.C. The effect on customers is stated by the company (the 8-K does not itself describe changes to customer contracts or bills), and this page has not reviewed the court's docket or creditor-claims records.

Does DISH give a credit when a channel is dropped?

The Digital Home Advantage agreement says agreements with programming suppliers may expire, some programming "may not be available for some or all of the remaining term," and "you will not be entitled to any refund, credit, or other compensation, as more fully set forth in the RCA." In March 2026 DISH said Gray Media's removal of 226 local channels in 113 markets left them unavailable, and on May 1, 2026 DISH announced a new agreement restoring them; the release does not mention credits.

Is DISH Network the same company as EchoStar?

DISH Network L.L.C. is a wholly owned subsidiary of EchoStar Corporation (Nasdaq: ECHO), which acquired DISH Network Corporation on December 31, 2023, according to EchoStar's SEC filings and DISH's May 1, 2026 release. DISH's Residential Customer Agreement says DISH Network L.L.C. was formerly known as EchoStar Satellite L.L.C. EchoStar also owns the Hughes satellite-internet business and the Boost Mobile wireless brand, which are separate from DISH TV.