Customer service was the worst I have ever experienced. I was on hold for 15,20, nand 30 minutes or more, then hung up on numerous times. They are outsourced to India so it is hard to understand what they are saying, but most likely it was "unplug your phone adapter and plug it back in", as they read from a book. After 27 days I called to cancel and they said (after 3 trys and 45 minutes later to get thru to a CSR) they told me that it was past 30 days and the so called free stuff to get me started with them was non refundable and that I needed to pay them $150.00 to cancel with them.
I tried and tried to explain to them that it was not past 30 days and they said that they were counting from the day I called to inquire about changing phone companys and not the day that the "equpiment" actually arrived. So they pulled a quick one on me and I fell like it is extortion, I have to pay to get them to quit charging my debit account.
I will never ever go back and I feel sorry for those that try them like I did and then get trapped.
0 comments