Complaint / Review
Dollar Rent A Car
Billed $536 for Windshield Damage Found Five Days After Return

I received a letter from Dollar Rent a Car claiming that I owe $536.02 for a windshield replacement.

Per the contract, I rented the car on 10/10/26 and returned the car on 10/14/26.

At the time of rental, there was no documentation provided to me, nor was any damage that previously existed on this rental car confirmed by any Dollar employee.

At the time of return, the guy at the airport walked around the car at least twice prior to signing off and emailing me the receipt. He did not note or question any damage to the windshield.

I received a call from Dollar five days after my return telling me that I broke the windshield. I made it clear to this woman that I did not.

As I said to her, how is Dollar able to say, five days after the return, that I caused the hole in the windshield? Where was the car parked after I returned it? How can you say it did not happen in your own parking lot, due to weather, or because of other people? Can you produce a picture of the windshield prior to my renting it to show that it did not exist on the 10th?

The picture sent to me is not even dated.

The lady did not say I would be held liable. She said she had to call and ask me, and I told her what I am telling you now: I did not cause the damage to the windshield.

I think it is a reach to blame this damage on me when 1) there is no proof it was not there when I left the airport on 10/10/26; 2) the Dollar staff member did not note or ask about it at the time of my return on 10/14, and therefore there is no documentation or proof that it was there; and 3) I was not contacted until five days after my return to ask about the damage. Anything could have happened during that time period.

I wholly believe I am not responsible for the damage. I urge Dollar to figure out where this car was for the five days from the time of my return until the time the damage was noticed.