I recently decided to take advantage of the massive promotion Vonage has going. When I called to setup my account I was told that I have 30 days to try the service with 100% money back guarantee, additionally I was told that it would take between 4-10 days to port the number and I should receive the adapter in 2-3 days. Lastly I have 30 days to try the service and would get 100% money back if not happy.
I didn't get the adapter until the 5th day and it took them 18 days to port my number. After the number was ported to Vonage no one could call me and I couldn't call anyone even though there was dial-tone. I call Vonage technical support multiple times to get this resolved with zero success. Within 6 days of trying the service I decided to not keep Vonage and called them to cancel the service. The support rep told me that if I don't port the number to another carrier they would give my number away to someone else (I've had the number for 10 years); so I decided to call another carrier and switched my number.
The new carrier took 10 days to port my number and as soon as my number ported to the new carrier Vonage reamed me with at $125.84 charge for canceling the service and charged me for the adapter for which I had already paid when I activated my account.
I explained to them that it took them 18 days to port my number and zero success in solving my problems while I was with them and asked them about their money back guarantee. Their response was you ported the number past 30 days of the trial period.
How does it make sense when it took them 18 days to port the number and I switched within 6 days of them taking over my number. They still refuse to refund my money.
Anyone looking to get Vonage should ABSOLUTELY NOT DO IT. Their advertisements are false and a way to trap customers. They don't tell you of the hidden charges even if you disconnect within 30 days.
I don't know how such business practices are legal and why the attorney generals don't shut them down.
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