I signed up for vonage broadband internet phone service. The customer service Rep. Waived the set-up fee and I agreed to pay a $14.99 shipping fee for the phone adapter. The adapter arrived 4 days later. I installed the adapter and was able to place local and long distance calls right away.
However, I was not able to receive any calls from anyone. If someone tried to call my Vonage number all they got was one or two rings and a busy signal. I contacted the Vonage customer care center and was directed to a service Tech. And explained my problem to them. The Tech assured me that the problem would be taken care of within two or three days and that they would keep me posted of the progress.
Eight days later and I still had the same problem and not one E-Mail or phone call from Vonage to let me know when I could expect the problem to be resolved. I called the service center and talked, or tried to talk, to a Tech. That I could not understand one word he was saying. But he managed to get it accross to me that the problem, again, would be resolved in two or three days.
Another eight days and my patience had worn thin. I called to cancel the service and in one minute flat, they had taken $39.99 out of my bank account for the phone adapter without my consent. I was told that when I sent the adapter to the Vonage Return Center the $39.99 woulde be refunded. I returned the adapter with everything it came with, even the twist ties, the same day. If I do get the $39.99 back I will be surprised.
I have talked to five people from my area and they all had the same problem as I did with Vonage, even after having the service for 60 days. I will do everything I can to discredit this company and make sure none of my friends or people I talk to get scammed by Vonage, I have filed a complaint with the Consummer Protection Agency and contacted my state Rep about them.
Also, Vonage sent, in an E-Mail to me, something that blocked any attempt to login to my Vonage account or access their web site. I found it in My Documents, on my computer, after I downloaded their instructions to return the adapter. This is wrong people.
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