Called this company after getting an email from them. I signed up for a "try before you buy" kind of deal. I called to cancel within 7 days and they offered it to me for another month free so that I could try them. I agreed. I asked at the time what date I needed to call back if I wanted to cancel and they said June 7th. I called on June 1st and he said that I had to wait at least until June 5 - 7th to cancel that he couldn't access my account to cancel. I called back on June 7th and after being on hold for about 7 - 10 minutes, the operators number would ring and then hang up. I called again today, June 8th, and I was told that I could not cancel because they ad already charged my account 2 days ago for $19.95. I told them I didn't want the service and they said that they couldn't cancel it! I said that I wanted them to cancel and explained that I had been trying to cancel and couldn't get through to them. They were very nasty and started yelling at me. I requested to speak to the manager at which time I was put on hold for another several minutes. The guy came back on the phone and said it was going to be another few minutes. I again said I wanted to cancel and he was yelling that I couldn't cancel. He put me back on hold and finally the phone started ringing. However, no one answered. They hung up! I called back about an hour and got a really nice guy named Chris. I explained to Chris what had happened to me earlier and explained that I was going to call the attorney general and my lawyer if they did not cancel me. After putting me on hold about 2 more times, he came back and told me that my account was cancelled and gave me a confirmation number. I told him that I would be checking my account on a daily basis to make sure that I was cancelled and if I wasn't, I was going to report them.
We will see...
0 comments