I have always been a long standing customer of Sears products and repair services. But, that ends today. I am writing to whomever will listen because I have reached my boiling point with their Appliance Repair Services Division. Specifically the Mid California Service District in Fresno, CA.
Sears Home Repair has failed to make scheduled appointment times on numerous occasions for repair of our Hotpoint refrigerator ice maker and has not properly diagnosed/repaired existing problem with the unit. Since Jan we have called 5 times for repair on the same problem. The problem has not been diagnosed properly or repaired adequately and still exists today. Sears Customer Service is non-existent. Their service technicians have failed to meet the 4 hour window for appointment times 4X in the past 8 months. Scheduled service dates include: 1/11 (late for appt), 1/18 (late for appt), 1/28, 5/16, 8/17 (no show), 8/18 (cancelled by Sears - no technician available). Enough already. There should be a lemon law in place for the unit which appears not to be repairable or their technicians are not trained properly to diagnose and repair the problem permanently. Their customer service is the worst I've seen. I will continue to take further action by contacting the Attorney General's office, the Better Business Bureau and sending letters off to Sears Sr. Management. I work in the customer service industry, if my company operated like Sears we would no longer be in business. Signed, Very, Very Dissatisfied Customer.
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