I made an appointment for a Sears tech to come repair our washing machine. They gave a time window for the tech to be here (8 am - 5 pm). I wasted my whole day waiting for the tech to show up and not even a phone call! I called customer service every hour after 5 since he didn't show up and they ...
My Samsung dishwasher gave off an "OE" error and would no longer run. I purchased the item from Sears in July for about $1,000 out the door. I called Sears and my service appointment was scheduled for 8:00am to 12:00pm on 12/31. The item was no longer under warranty. I called Sears all ...
Sears Home Services person came to my house to sign a contract to install humidifier. He also took a credit card number to be charged after the service was completed. Two days later the same agent informed me that the company was in receivership and the contract will not be fulfilled. They still ...
After paying $600 to cover my freezer, fridge, and range, Sears won't come out for a week to repair my freezer. The control panel has gone out and they cannot say whether it will continue to keep the food frozen during that time. They will pay for part of the food if it stops working completely but ...
In the last 6 weeks my refrigerator and dishwasher needed repair and I called Sears home service to honor the warrantee I purchased in 2009. It took 4 visits to repair the refrigerator including 1 visit where the technician disconnected the control panel and thus shut the power off and ruined ALL ...
We began about 10 month ago trying to replace some kitchen cabinet doors which Sears had put in several years ago. After countless waitings for Sears to find our paper work call us back and answer their lines we give up! We will never use Sears again for any major repairs they used to be good but ...