Worst Service Ever! The initial appointment was scheduled from 8am-12pm but the technician showed up at 3pm! When called Sears throughout the day all you can speak to is a call center where no one knows what the previous person told you. I was told all different stories about where and why my technician was late.
Then the second appointment that was scheduled from 8am-12pm I receive a call at 9am that the technician called out sick. No one would be coming after I already took off work and rearranged my entire scheduled. The call center then told me there is no one in my area and would not call technicians to come in on their day off. So bottom line SEARS has been the most difficult repair service and obviously does not value customer service. When trying to get to talk to a person all they do is transfer you to another department. Save your time, energy and frustration and DO NOT scheduled or buy from Sears.
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