Usacomplaints.com » Miscellaneous » Complaint / Review: SunTrust Banks Inc - Unfair Overdrafts!. #493644

Complaint / Review
SunTrust Banks Inc
Unfair Overdrafts!

I went to a Suntrust ATM to withdraw some money. The ATM was not acting properly and didnt dispense the cash. I had a check that was waiting to go through, but the merchant was going to cancel the check payment if I made the scheduled payment in cash before they closed, hence, the reason for the ATM withdrawal. I also had some deposits scheduled to come in to my account within the next two or three days. Even though the money was not dispensed from the ATM it still showed up on my account as if it had been.in addition, since I couldn't pay the bill in time the check was put through my account along with other pending transactions, therefore causing an overdraft to my account. The next morning went up to the bank and was told that an investigation would be done. If it turned out in my favor then the money would be credited back to my account along with all the overdraft fees. A week later, the money was returned but the overdraft fees were still there which was still causing my account to be in the negative. Went back to the bank and was told by the same ladies, that since i had tried to take the money out in the first place knowing that the funds were not fully available then the overdraft would still be my fault, despite the fact that I never recieved the ATM withdrawal in the first place. I then had to once again explain that if the money would have been dispensed, the check that caused my account to overdraft would never have posted, therefore never starting the overdraft issue. I also stated that some money was going to be deposited, but seeing that my account was overdrawn by 500.00, there was no way I was going to put that in the bank just so they could snatch it. Once again I was told that my case would be sent to the research department and within 1-2 business days I would have a response, which sounded completely ridiculous to me since I had just finished a review about the ATM mix-up. I am still waiting for an answer but seeing how shady Suntrust is, I already know what to expect.


Offender: SunTrust Banks Inc

Country: USA

Category: Miscellaneous

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google