Complaint / review text:
I'm very unhappy with SunTrust at the moment. A year and a half ago I opened a checking account with my savings as overdraft protection. Now I'm being hit with overdraft fees totalling 385.00 USD, which should not have occured if my overdraft protection was working properly. SunTrust told me I had to prove that there is a bank error as they are simply denying the fact that the account was originally opened with overdraft protection. I'm furious. After speaking with five customer service reps, the 'recovery' department, and the bank manager, I'm told the maximum I "can" receive is $200 which will be credited to my account tomorrow.
While I'm pleased with the honorable way in which the bank manager handled the situation, I'm still upset that my O/P agreement was denied. For the record, one of the fees they hit me with was $105.00! I guess we take the good with the bad these days.